Consumer Care Advocate

Sedgwick • Nashville, TN • 19h ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Consumer Care Advocate

PRIMARY PURPOSE : To provide high quality service to both internal and external customers, delivering an easy and efficient customer experience for routine lost time.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Processes incoming calls, faxes and voicemails from claimants, providers, clients, attorneys, etc., resolving their claims related questions and issues in accordance with designed guidelines and policies.

Communicates claims status and current claim activity with client and appropriate medical contact; responds to inquiries about jurisdiction- and claim-specific issues.

Enters data into claims system(s) and ensures claim files are properly documented and claims coding is correct.

Coordinates claimant address updates or changes with internal departments.

Provides referrals to legal, utilization review, pharmacy, and Special Investigations Unit (SIU) as appropriate and coordinates independent medical examinations.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Associate's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.

Experience

Two (2) years of administrative and/or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

Excellent oral and written communication skills

PC literate, including Microsoft Office products

Strong investigation and organizational skills

Good interpersonal skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Similar Jobs

Forklift Operator

WestRock Company • Nashville, TN • 1h ago

Manufacturing & Warehouse

Career Opportunity: The Forklift Operator is responsible for operating and managing industrial trucks to load and unload materials. The Forklift Operator shall move materials to and from storage areas, machines and loadi...

1h ago

Go to Apply

CAD Technician

Actalent • Nashville, TN • 2h ago

IT & Engineering

CAD Technician Job Description As a CAD Technician, you will acquire and apply a working knowledge of the National Electrical Safety Code (NESC), national engineering standards, utility construction standards, and best i...

2h ago

Go to Apply

Sr. Data Engineer - Manufacturing Analytics - remote

Cognizant • Nashville, TN • 2h ago

IT & Engineering

Core Responsibilities: Develop and iterate on analytical frameworks to evaluate capacity, throughput, and system constraints across potato fries production stages. Collaborate closely with plant teams, engineering, and i...

2h ago

Go to Apply

Embedded Systems Engineer

Adecco US, Inc. • Nashville, TN • 2h ago

IT & Engineering

Adecco Permanent Recruitment has partnered with a leading manufacturer in Nashville, TN, to find an Embedded Systems Engineer to lead the design of embedded electronic systems. Responsibilities include, but are not limit...

2h ago

Go to Apply

Senior Software Engineer

Intermountain Health • Nashville, TN • 4h ago

IT & Engineering

Job Description: The Senior level Software Engineer works effectively across the entire software development life cycle. This includes requirements definition, prototyping, detailed design, coding, testing, deployment, a...

4h ago

Go to Apply

ICITAP Counter PRC AvSec Advisor

Amentum • Nashville, TN • 4h ago

Amentum is a premier global services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Amentum draws from a century-old heritage of operational...

4h ago

Go to Apply

Assistant Restaurant Manager

Marriott • Nashville, TN • 5h ago

Retail & Hospitality

Additional Information Job Number 25159347 Job Category Food and Beverage & Culinary Location The Inn at Opryland A Gaylord Hotel, 2401 Music Valley Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP ( http...

5h ago

Go to Apply

Cashier

Pilot Company • La Vergne, TN • 6h ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.60 - $15.70 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

6h ago

Go to Apply

Medical Lab Technician

HCA Healthcare • Nashville, TN • 7h ago

Hospital & Medical

Description $7,500 Sign on Bonus! Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Medical Lab Technician with TriStar Centennial Medical Center you can be a part...

7h ago

Go to Apply

Medical Lab Scientist 2- Core lab

Vanderbilt University Medical Center • Nashville, TN • 7h ago

Hospital & Medical

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.