South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors.
Pay rate: Hourly $26.00-$30.00 / Annually $54,080.00-$64,400.00
Job Title: Account Manager, Donor Recruitment
Revision: 0014
Job Code: 700153
Shift: M-F 8-5pm with occasional weekend blood drives
FLSA: Exempt
Hybrid? Y
CPF Level: TB2
Location: San Antonio
Dept.: Donor Recruitment
Business Unit: STB&T
General Summary
Responsible to achieve established blood collection goals by recruiting community businesses, religious institutions, organizations, and groups to sponsor blood drives.
Will educate and inform their members about the functions and needs of the community Blood Donor Program.
Conduct all aspects of donor recruitment within assigned areas, including public education, persuasive presentations, blood drive administration and minority outreach programs.
Develop value proposition for existing and new accounts to highlight benefits blood donation.
Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).
Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.
Major Duties and Responsibilities
Essential Tasks
Achieve established blood collection goals within established department guidelines and performance requirements, including whole blood and apheresis.
Assure appropriate planning which fosters consistent territorial production goal achievement and within CPUC guidelines.
Identify, develop and implement creative strategies to attract potential sponsors consistent with organizational goals.
Assure preparation of individual account and territorial management plans to maximize production.
Include flexible approaches to include comprehensive product offering that reflects benefits of whole blood and platelet donations.
Coordinate recruitment drives including logistics, supplies, volunteer help, education, and media coverage, when appropriate.
Must follow and execute steps for 10-week plan (recruitment account timeline) for blood drives.
Consistently implement recruitment strategies to include timely documentation of all activities/notes in Hemacollect or the appropriate CRM (Customer Relationship Management) platform.
Consistently develop and implement fundamental recruitment plans for each account (Ask/Commit/Remind/Recognize strategy expressed in measurable call notes along with components of those recruitment tactics.
Develop and maintain effective relationships with blood drive sponsors including maximizing selling opportunities and timely follow up in accordance with the 10-week plan.
Consistently implement fundamentals of relationship selling, including facilitating executive involvement in serving as champion for blood and platelets.
Prospect new organizations and groups to sponsor blood drives and mobile platelet operations.
Assure recruitment processes include consistently practicing active listening to discern the voice-of-the-customer.
Provide educational events to the community regarding the functions and needs of the Blood Donor program and encourage blood drive sponsorship with appropriate Chairperson.
Coordinate community blood drives and provide organizational and operational support to the sponsoring organization and the assigned Chairperson.
Arrange all aspects of recruitment drives including scheduling, obtaining volunteers, educational events, and media coverage, when appropriate.
Maintain accurate and updated records, tracking, and statistical data by completing drive results as required and providing appropriate correspondence.
Assist with public relations requests to meet departmental, newspaper, radio and television deadlines.
Arrange for and assist in the preparation of material for special events, media or visitors.
Coordinate and work booths at fairs and special events, etc.
Maintain a close working relationship with recruitment and Donor Services staff, assuring world class service delivery.
Assist coworkers with completion of assigned job tasks as necessary.
Performs other duties as assigned.
Non-Essential Tasks
Assist in other recruitment areas as directed.
Education
Requires a high school diploma or general equivalency diploma.
Licenses and/or Certifications
Texas Operators Driver's License
Experience
Requires two years of customer service or event planning/management experience.
Outside sales experience required.
Knowledge
Must have a thorough understanding of relationship selling process.
Must acquire a thorough working knowledge of all phases of the Blood Donor Program.
Must be or become familiar with the community and area serviced.
Must be able to handle multiple assignments and deadlines.
Skills
Must possess strong sales skills.
Must have effective planning and time management skills.
Must have effective, professional presentation skills (small and large groups).
Must have excellent interpersonal and public speaking skills.
Must have exceptional active listening skills.
Must have strong computer skills.
Must be capable of operating motor vehicles in all @types of weather conditions.
Abilities
Must be a self-starter and self-directed worker, make decisions based on predetermined criteria.
Must be able to keep information confidential.
Must be able to manage multiple priorities on an ongoing basis.
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Must display ambition and desire to sell.
Must have the ability to consistently conduct 15-20 face-to-face sales appointments each week.
We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!
All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:
Competitive salary
100% Employer Paid Life Insurance
401(k) with Employer Contribution
100% Employer Paid Long-term Disability Plan
Paid Time Off (PTO)
100% Employer Paid AD&D
Extended Illness Benefits (EIB)
100% Employer Paid Employee Assistance Program
Shift Differentials
Group Health Medical Plan with prescription coverage
Paid Holidays
Variety of Voluntary Supplemental Insurances
Incentive Compensation Plan
Voluntary Dental Coverage
Educational Assistance Program
Voluntary Vision
South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click here . STBTC maintains a Tobacco & Drug-Free Workplace.
