SQL Developer / Tier 3 Support

ASM Research, An Accenture Federal Services Company • Annapolis, MD • 15h ago

In this role, you will primarily work independently, handling Tier 3 production support tickets by efficiently resolving them within a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running queries in SQL Developer to identify and correct bad data, writing SQL scripts to rectify data discrepancies, and examining the functionality of code in PeopleSoft App Designer. Your strong communication skills will be essential in effectively collaborating with team members and support desk agents to ensure seamless resolution of production support tickets. Proficiency in SQL Developer and experience with PeopleSoft Financials will be crucial in carrying out your responsibilities effectively.

Having experience in SQL Developer and PeopleSoft Financials will be beneficial in successfully fulfilling the requirements of this role. Your ability to effectively communicate with team members and support desk agents will play a key role in ensuring the timely resolution of production support tickets. Experience in running queries in SQL Developer, writing SQL scripts, and analyzing code in PeopleSoft App Designer will be valuable in addressing and correcting bad data. Your attention to detail and problem-solving skills will be essential in identifying and resolving issues efficiently. Overall, your expertise in SQL Developer, PeopleSoft Financials, and strong communication skills will be instrumental in excelling in this role.

Responsibilities:

Independently handle Tier 3 production support tickets and close them out in a timely manner

Communicate with team members and Tier 2 support desk agents to address reported issues

Run queries in SQL Developer to identify and fix bad data

Write SQL scripts to correct bad data

Analyze code functionality in PeopleSoft App Designer

Minimum Qualifications

US Citizenship

HS Diploma or GED; bachelor's degree preferred (ideal areas: Information Technology, Computer Science, or a related field) or equivalent relevant experience

Must hold an active Secret Clearance.

3-5 years of experience in information technology, systems administration or other IT related field.

Good oral and written communications skills.

Other Job Specific Skills

PeopleSoft Development experience and SQL experience required.

Applies standard methodology, techniques, procedures, and criteria.

Ability to troubleshoot and resolve basic/routine system hardware, software, or networking related problems.

Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

Strong customer service skills.

Experience with Salesforce a plus

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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