Position Summary...
What you'll do...
Senior, Technology Operations - Content Standards
This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week.
About the Team
Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the Item Experience team within E-Commerce, you'll play a key role in shaping and delivering industry-leading product standards. Our goal is to delight our customers in their shopping journeys by matching them with exactly the information they need to maximize their purchase confidence and trust in Walmart.
We are a hard-working team that is passionate about building scalable programs, enabling partners, and delivering operational excellence. We're looking for entrepreneurial, collaborative, and detail-obsessed teammates who thrive at turning strategy into flawless execution.
About the Role
The Senior, Technology Operations - Content Standards , will be responsible for driving the day-to-day execution of Walmart's standards revamp program and continuing to manage its success after rollout. Reporting into the Content Quality leadership team, you'll ensure program plans are comprehensive, timelines are met, and stakeholders are aligned.
This is a hands-on execution role that begins with building and delivering a successful launch plan, and then transitions into ongoing ownership of standards operations - including updates, escalations, exception handling, and training. Success in this role means ensuring the program continues to run smoothly long after implementation, with every stakeholder supported and every change managed effectively.
In this role, you'll:
· Develop and manage detailed rollout and execution plans, ensuring every dependency and stakeholder is covered.
· Track timelines, deliverables, and risks to keep projects on schedule.
· Coordinate with cross-functional teams and suppliers/sellers to ensure smooth execution.
· Handle exceptions, escalations, and operational noise , driving resolution and clarity.
· Lead post-launch program management , including standards updates, specification changes, and continuous improvements.
· Facilitate training and communication to drive adoption and ongoing compliance across teams, suppliers, and sellers.
We're looking for an operational rockstar who thrives in complexity, loves bringing order to ambiguity, and gets energy from turning plans into reality - and then keeping them running seamlessly day after day.
You'll sweep us off our feet if:
·Ways of Working
o You've managed multiple projects or workstreams simultaneously and know how to keep things on track.
o You're skilled at coordinating with cross-functional partners and ensuring follow-through.
· Mindset
o You're customer and associate obsessed, always considering the impact to shoppers, associates, and suppliers/sellers.
o You're detail-oriented, organized, and comfortable managing a high volume of moving parts.
o You thrive on execution - getting things done, on time, and with precision.
· Experience
o You have experience managing operational programs or large-scale projects with many stakeholders.
o You've supported supplier- or seller-facing initiatives and resolved exceptions or escalations.
o You've built or delivered training programs to drive adoption of new processes.
o You've managed steady-state programs, ensuring updates, enhancements, and escalations were handled effectively.
o Bonus if you've worked in retail, e-commerce, or standards/compliance environments.
·And most importantly...
o YOU LOVE MANAGING THE DETAILS THAT BRING BIG STRATEGIES TO LIFE - AND KEEP THEM RUNNING.
You'll make an impact by:
·Driving operational excellence
o Building and maintaining project plans that capture every detail and dependency.
o Tracking deliverables and ensuring timelines are met without gaps.
o Driving program updates, specification changes, and ongoing enhancements after launch.
· Resolving challenges
o Serving as the point of contact for escalations and exceptions, driving quick resolution.
o Handling program "noise" so leadership can focus on strategic priorities.
o Proactively monitoring for risks or gaps and addressing them before they escalate.
· Enabling adoption and growth
o Delivering training and communication plans for suppliers, sellers, and internal teams.
o Engaging stakeholders to ensure alignment and accountability through the life of the program.
o Reporting progress against KPIs to leadership and recommending improvements for long-term sustainability.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .
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The annual salary range for this position is $80,000.00-$155,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
Option 2: 5 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
