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Account Supervisor

Robert Half • Denver, CO • 15h ago

Description

Position summary

The Operations Supervisor is an independent leader helping manage the day-to-day people operations and client.

Job duties

denotes an essential function

*Ensure team provides outstanding service to client while building strong customer relationships

*Create an environment conducive to service expansions and new business opportunities

*Maximize profitability through the effective utilization of labor and resources

*Immediately resolve any operational problems or issues

*Produce required reports on schedule

*Coordinate workflow within the team prioritizing jobs and delegating duties to associates

*Balance teams day-to-day work assignments with projects and ad hoc requests related to mail volume reprographics requests conference room set up and vendor management

*Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines

*Train new employees on policies and procedures

*Address performance issues among team members

*Work with manager to create development plans and challenging assignments for team members

*Escalate to manager client or team concerns to proactively resolve issue

Requirements

Job qualifications

Bachelors degree or equivalent experience

3 or more years proven experience in a customer service environment legal or financial services industries preferred

3 or more years experience in office support including a combination of administrative facilities hospitality reception reprographics and mailroom

Understanding of USPS regulations

Understanding of reprographics equipment and usage

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Prior experience managing vendors preferred

Basic PL understanding a plus

Demonstrated experience prioritizing competing priorities under tight deadlines

Proven customer service skills are required in order to create maintain and enhance customer relationships.

Good written and verbal communication skills including professional telephone and email etiquette.

Attention to detail with good organizational skills.

Must be able to meet deadlines and complete all projects in a timely manner.

Ability to handle sensitive and/or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Good problem-solving skills with the ability and understanding of when to escalate a problem to a managerial level.

Must work well in a team environment.

Must be able to interact effectively with multi-functional and diverse backgrounds.

Ability to work in a fast-paced environment.

Must be self-motivated with positive can-do attitude.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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