Customer Service Representative

ManpowerGroup • Benicia, CA • 9h ago

Our client, a leading organization in the logistics and customer service industry, is seeking a dedicated Customer Service Representative to join their dynamic team. As a Customer Service Representative, you will be an essential part of the customer support department, working closely with team members to ensure exceptional service delivery. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Job Title: Customer Service Representative

Location: Benicia, CA

Pay Range: $19.00/hr

Shift: Monday - Saturday 11:00 AM to 7:30 PM (Off Wednesdays and Sundays)

What's the Job?

Assist customers and business partners via telephone and email to address inquiries and resolve issues

Handle customer complaints in a calm, professional manner, ensuring customer satisfaction

Diagnose, assess, and resolve problems or issues related to delivery and service

Monitor the progress of delivery routes to ensure timely and accurate deliveries

Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders

What's Needed?

Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint

High school diploma or equivalent

At least 1 year of related experience, preferably within a call center environment

Strong customer service skills with the ability to resolve issues satisfactorily

Solid multitasking and organizational skills, with the ability to work under pressure

What's in it for me?

Opportunity to work with a passionate and innovative team

Potential for career growth within a supportive environment

Engagement in a fast-paced, rewarding role

Work in a company committed to diversity and inclusion

Be part of a company recognized for its ethical standards and community impact

Upon completion of waiting period, associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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