Product Support Specialist

Actalent • Glendale, CA • 1w ago

Job Title: Product Support Specialist Job Description

This role involves providing technical support for sales and applications engineering, addressing technical inquiries from engineers and designers globally. The position supports the implementation of next-generation interconnect solutions and the extensive range of existing product lines. A deep understanding of high-reliability interconnection systems, including military standard-@type cylindrical and rectangular connectors, connector accessories, conduit assemblies, cable assemblies, and wire harnesses, is essential. You will collaborate with customers to address technical questions, resolve interconnection challenges, and establish new build-to-order production packages. Additionally, the role requires reading blueprints and customer proposals and interacting with design and other engineering departments to address customer queries.

Responsibilities

Provide technical support for sales and applications engineering.

Answer technical inquiries from engineers and designers worldwide.

Support implementation of next-generation interconnect solutions.

Learn technical requirements of high-reliability interconnection systems.

Work with customers to solve their interconnection challenges.

Set up new build-to-order production packages.

Read blueprints and customer proposals.

Interact with design and engineering departments to address customer questions.

Essential Skills

Mechanical engineering

Technical support

Sales

Customer service

Technical skills

Additional Skills & Qualifications

Bachelor's degree in engineering technology, technology management, mechanical engineering, or a similar technical degree program.

Mechanical aptitude, such as the ability to read a blueprint or schematic.

Ability to communicate with colleagues, customers, vendors, and others.

Proficiency in Microsoft Office (Word, Excel, and Outlook).

Experience with CadKey or AutoCad (2D) is a plus.

Knowledge of popular 3D CAD software (Inventor, PRO/E, Solid Works, CATIA, etc.) is advantageous.

Work Environment

The position is within the Circular Connectors Group. Individuals in this role benefit from opportunities for development and profit sharing, with a history of no layoffs in the company. The work environment encourages collaboration and technical growth.

Job Type & Location

This is a Contract to Hire position based out of Glendale, California.

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Glendale,CA.

Application Deadline

This position is anticipated to close on Oct 14, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

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