Sr Operations Manager, US&C Merchant Ops, Retail

Uber • New York, NY • 10h ago

About the Role

Grocery & Retail is one of Uber's fastest-growing businesses, enabling consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As a Senior Strategic Operations Manager, you will own the performance and growth strategy of a merchant category (e.g., retail, convenience, alcohol), with a focus on SMBs and mid-sized Enterprise accounts.

This role offers the opportunity to define category strategy, design scalable playbooks, and lead high-impact initiatives that directly drive Uber's revenue growth and customer experience. You will work closely with cross-functional partners-including Product, Catalog, Partner Management, Marketplace, Finance, and Legal-while piloting first-of-its-kind projects that shape the competitive edge of Uber Grocery & Retail.

We're looking for a strategic operator who thrives in ambiguity, combines analytical rigor with business judgment, and can influence across levels to deliver meaningful impact.

What You'll Do

Category Ownership: Own the end-to-end performance of a merchant category, including revenue, order growth, and customer satisfaction. Develop and execute scalable strategies that accelerate merchant success across SMB and mid-market accounts.

Strategy & Problem-Solving: Frame complex business problems, conduct rigorous analysis, and develop thesis-driven recommendations that shape category performance and global G&R priorities.

Data Analysis & Insights: Pull, analyze, and structure large data sets (SQL, Excel/Sheets) to uncover insights, design experiments, and distinguish signal from noise. Translate findings into actionable playbooks that scale.

Cross-Functional Leadership: Influence and align diverse stakeholders (Product, Ops, Finance, Legal, Support) to ensure execution against tight deadlines while shaping longer-term category roadmaps.

Pilot & Scale: Launch innovative pilots and operational improvements, measure impact, and codify learnings into playbooks that can be rolled out globally.

Executive Communication: Synthesize findings into clear, compelling narratives for senior leadership, driving alignment and visibility on priorities.

Basic Qualifications

4+ years of professional experience in strategy, operations, analytics, consulting, or a related field

Strong proficiency in SQL and Excel/Google Sheets

Bachelor's degree

Demonstrated ability to independently structure, analyze, and solve complex business problems.

Preferred Qualifications

Experience in Grocery, CPG, Retail, or marketplace businesses.

Proven success in category or channel strategy, playbook development, or scaling SMB/mid-enterprise accounts.

Previous client-facing or stakeholder management experience, with ability to influence across multiple levels.

Experience working with complex data sets and tracking/hitting multiple OKRs.

Ability to thrive in a fast-paced, ambiguous environment while balancing multiple priorities.

Strong problem-solving skills with a track record of proposing creative, pragmatic solutions.

Familiarity with two-sided marketplace dynamics (merchant, courier, customer).

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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