Inside Sales Representative - Forberg Smith

Kendall Electric • Cleveland, OH • 2h ago

Inside Sales Representative
About Kendall Group
Galloup, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Inside Sales Representative position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Location Manager, the Inside Sales Representative is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. The Inside Sales Representative will be responsible for developing new leads, communicating with customers and vendors, understanding their needs, ensuring a smooth sales process and be able to close sales.
Exciting work you will do:
The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following:
Maintain a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries
Communicate with customers and vendors through various channels
Acknowledge and resolve customer complaints
Participate in sales and product training sessions
Process orders, quotes, customer and vendor portals, and requests
Keep records of customer interactions, transactions, comments, and complaints
Communicate and coordinate with colleagues, customers, and vendors as necessary
Explain and articulate product features and applications
Make outbound calls to potential customers and following upon quotes and leads
Understand customers' needs and identifying sales opportunities
Maintain a database of current and potential customers
Provide the customer product submittal sheets for their approval and track their progress
Research and qualify new leads
Close sales and achieve sales targets
Stay current on new and evolving product offerings; utilize knowledge in selling activities
Perform other duties and projects as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Understanding Others, Listening
Problem Solving
Teamwork and collaboration
Priority Setting
What you'll need:
Work Experience: 2 years' distribution or customer service experience
Education: HS diploma or GED
Analytics/Computer Skills: Proficiency in Microsoft Office
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environment
Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer
service
Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
Physical, Mental and Visual Skills: The physical demands described here are represen

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