Client Implementations Manager - Vice President

Deutsche Bank • New York, NY • 6h ago

Job Description:Job Title: Client Implementations ManagerCorporate Title: Vice PresidentLocation: New York, NYOverviewThe Client Implementation Manager is responsible for managing projects to implement cash management products and services for American global clients. Cash Management products provide a wide range of solutions that help clients improve liquidity and cash flow and optimize their treasury and payment businesses. Examples include account opening, simple and complex liquidity structures, foreign currency exchange tools, disbursements, electronic banking tools, etc. The role will require heavy client interaction as well as coordination amongst all stakeholders, e.g., Sales, IT, QA, and Operations in order to manage and successfully complete the implementation.What We Offer You- A diverse and inclusive environment that embraces change, innovation, and collaboration- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits- Educational resources, matching gift, and volunteer programsWhat You'll Do- Reports to the Head of Implementation and Service or respective team lead- End to end management and execution responsibility of large projects comprised of various internal and external bank, technical, legal and client groups globally- Development and maintenance of detailed project plans. Detailed deal tracking and reporting by employing standard project management tools, and Deutsche Bank's Internal tracking tools- Maintain functional & technical understanding of numerous back-end systems- Identify and solve issues through data comparison. Develop proactive correction plans to minimize downstream impact. Manage client escalation as necessary and involve senior management as necessary- Identify and raise related process/product improvements to relevant Knowledge Owner, Product Manager and Regional Knowledge Manager. Responsible for updating standard operating procedures (formal/informal processes). Initiate, coordinate and monitor service improvements and efficiencies that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globallyHow You'll Lead- Lead client implementation project meetings weekly or as required/agreed by the core team. Significant client interaction- Liaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic global environment to meet client needs- Conduct post implementation reviews with clients for relevant projects and address negative feedbackSkills You'll Need- Bachelor's Degree- Minimum five years of project management experience including experience managing large, complex projects. Demonstrated track record of successful client delivery relationships- Proficient in Microsoft software applications MS Project, Word, Excel and Power Point- Experience in Cash Management or similar environment (e.g. treasury) in a large financial institution. Good understanding of corporate cash management products as well as domestic and international payment methods and instruments- Good knowledge of European Clearing systems, global domestic clearing systems, SEPA and payment mechanisms, including an awareness of new developments in the marketplace - e.g. e-commerce, block chain technology and FinTech industriesSkills That Will Help You Excel- Excellent written and verbal communications skills, other languages (Spanish) would be an asset. Utilize mature presentation skills with clients and convey ideas and solutions clearly and comprehensively- Ability to balance DB interest and client's interest. Make decisions wi

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