JOB REQUIREMENTS: Answer telephones and give information to callers,
take messages, or transfer calls to appropriate individuals. Greet
visitors or callers and handle their inquiries or direct them to the
appropriate persons according to their needs. Create, maintain, and
enter information into databases. Use computers for various
applications, such as database management or word processing. Operate
office equipment, such as fax machines, copiers, or phone systems and
arrange for repairs when equipment malfunctions. Set up and manage paper
or electronic filing systems, recording information, updating paperwork,
or maintaining documents, such as attendance records, correspondence, or
other material. Operate electronic mail systems and coordinate the flow
of information, internally or with other organizations. Schedule and
confirm appointments for clients, customers, or supervisors. Maintain
scheduling and event calendars. Compose, @type, and distribute meeting
notes, routine correspondence, or reports, such as presentations or
expense, statistical, or monthly reports. Complete forms in accordance
with company procedures. Conduct searches to find needed information,
using such sources as the Internet. Locate and attach appropriate files
to incoming correspondence requiring replies. Open, read, route, and
distribute incoming mail or other materials and answer routine letters.
Make copies of correspondence or other printed material. Learn to
operate new office technologies as they are developed and implemented.
Train and assist staff with computer usage. Order and dispense supplies.
Prepare conference or event materials, such as flyers or invitations.
Provide services to customers, such as order placement or account
information. Arrange conference, meeting, or travel reservations for
office personnel. Manage projects or contribute to committee or team
work. Coordinate conferences, meetings, or special events, such as
luncheons or graduation ceremonies. Mail newsletters, promotional
material, or other information. Job Summary: The Administrative
Assistant provides administrative and clerical support to NAMI Southeast
Wisconsin (NAMI SEWI) to ensure efficient daily operations. This
position serves as the first point of contact for the organization and
is responsible for welcoming guests, managing incoming communications,
coordinating front-desk activities, distributing correspondence, and
redirecting phone calls as needed. Qualifications: 1. Possess a high
school diploma or equivalent; an associate\'s degree or vocational
training in office administration is a plus. 2. Demonstrate a history of
successful work as a clerical or administrative assistant. 3.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook,
and PowerPoint. 4. Excellent communication and interpersonal skills. 5.
Strong organizational and multitasking abilities. 6. Show attention to
detail and effective problem-solving skills. 7. Demonstrate the
capability to maintain confidentiality and handle sensitive information.
Previous experience working with people impacted by mental health
conditions and/or nonprofit organization is preferred. 9. Knowledge of
office management systems and procedures. 10. Willingness to adhere to
NAMI Southeast Wisconsin\'s mission and values. Reports to: Director of
Operations and Human Resources Primary Job Responsibilities 1. Maintain
a welcoming and professional reception environment, serving as the first
point of contact for guests, clients, and vendors. 2. Manage incoming
and outgoing communicationsincluding phone calls, emails, and
mailensuring information is directed appropriately and handled promptly.
Develop a strong understanding of the agency\'s programs, services,
and staff to provide accurate information and effective assistance to
visitors and clients. 4. Oversee the organization and availability of
front office supplies, materials, and forms to support daily operations
and client needs. 5. Provide clerical and administrative assistance
across the organization, including data management, recordkeeping, and
preparation of program materials. 6. Contribute to the coordination and
execution of special events, agency-wide activities, program promotions,
and attend meetings on-site or at other locations as needed. 7. Maintain
accurate and confidential participant and agency records, adhering to
established standards and procedures. 8. Deliver excellent customer
service and respond appropriately to emergencies to support the safety
and well-being of employees, visitors, and vendors. 9. Maintain the
cleanliness and organization of shared office areas, including the
reception space, kitchen, and appliances, in accordance with agency
standards. Secondary Job Responsibilities 1. Support cross-functional
projects and initiatives as needed to advance the mission and operations
of NAMI Southeast Wisconsin. 2. Provide backup support to other
administrative or program staff during peak periods or absences. 3.
Assist with the implementation of process improvements and
administrative systems to increase efficiency. 4. Perform other duties,
as assigned, to support smooth organizational operations and the mission
of NAMI SEWI. Essential Functions of Primary Job Responsibilities: 1.
Background check is required. 2. Ability to communicate effectively in
English both orally and through written word. 3. Must be able to
maintain confidentiality. 4. Time management skills and the ability to
prioritize work. 5. Ability to be report to work on time, be punctual,
and maintain good attendance. 6. Reliable transportation to work related
events. 7. Ability to climb two flights of stairs. 8. Ability to lift
and carry 25 lbs. 9. Ability to @type 50 words a per minute and work on a
computer for up to two hours at a time. 10. Demonstrated computer
literacy, including proficiency in Microsoft 365 and other software
essential for navigating benefits. ** OTHER EXPERIENCE AND
QUALIFICATIONS: Job Summary: The Administrative Assistant provides
administrative and clerical support to NAMI Southeast Wisconsin (NAMI
SEWI) to ensure efficient daily operations. This position serves as the
first point of contact for the organization and is responsible for
welcoming guests, managing incoming communications, coordinating
front-desk activities, distributing correspondence, and redirecting
phone calls as needed. Qualifications: 1. Possess a high school diploma
or equivalent; an associate\'s degree or vocational training in office
administration is a plus. 2. Demonstrate a history of successful work as
a clerical or administrative assistant. 3. Proficiency in Microsoft
Office Suite, including Word, Excel, Outlook, and PowerPoint. 4.
Excellent communication and interpersonal skills. 5. Strong
organizational and multitasking abilities. 6. Show attention to detail
and effective problem-solving skills. 7. Demonstrate the capability to
maintain confidentiality and handle sensitive information. 8. Previous
experience working with people impacted by mental health conditions
and/or nonprofit organization is preferred. 9. Knowledge of office
management systems and procedures. 10. Willingness to adhere to NAMI
Southeast Wisconsin\'s mission and values. Reports to: Director of
Operations and Human Resources ** APPLICATION INSTRUCTIONS:
E-Mail a Rsum: hiringmanager@namisoutheastwi.org
