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Description
Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we're sharing our story with the world in away that's clear, consistent and inspiring. Get your pen ready, and help us continue to write our next chapter.
Job overview and responsibilities
This role will be responsible for overseeing the life cycles of multiple internal and external facing creative projects while helping to build and maintain client relationships. This role will create and maintain project scopes, timelines, budgets, resources and mitigate risks, while managing and prioritizing multiple enterprise level projects simultaneously. This role will collaborate with the Creative & Brand Marketing team to deliver high quality and efficient implementations to clients. This position is Chicago-based hybrid, requiring at least two days per week in office.
Project Manage Brand Marketing efforts:
Manage complex projects, timelines, budgets, and resources needed to complete requests
Gather and understand client requirements, project goals and desired strategic outcomes
Review and oversee monthly client billing reports
Provide forecasting information to the Finance Analyst for new and ongoing projects
Proactively identify and mitigate risks, which includes projects and resource management for the branding team
Trouble-shoot and resolve issues
Manage and prioritize multiple projects simultaneously, coordinating efforts of all contributors (ie: print vendors, fulfillment, photographers) required to complete projects
Build and maintain client relationships
Understand clients' lines of business and communicate information accurately and effectively between the clients and print team
Collaborate with resources within Brand Marketing as well as subject matter experts from other (United and vendor) creative and production teams:
Coordinate and uphold relationships with strategic partners, external vendors and numerous internal stakeholders
Discover, analyze and recommend new approaches and techniques to print medium
Collaborate with design resources to ensure that results are consistent with the brand standards, design best-practices, technical specifications and established project requirements
Establish alignment and execute against legal, brand and editorial team's standards and processes
Work with cross-functional teams in a creative environment and foster open communication
Interact with all levels of client management, including the Executive level
Coordinate with strategic partners, and numerous internal stakeholders
Coordinate design and products with digital team when appropriate
Supervise contract project management resources as required
Train resources on process and procedures
Reporting and post-project analysis:
Hold project debrief sessions internally and with select clients
Look for areas for continuous improvement and lead implementation
Reporting and post-project analysis
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree
3+ years of professional experience as a project manager, producer or account executive
Excellent written and oral communication skills
Ability to learn new software
Technical knowledge related to digital tools and processes
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe Acrobat Pro, CMS platforms and online collaborative tools
MS Project or similar project management software
Knowledge of the pre-press and printing processes and methods
Project management knowledge (manage resources, budgets, timelines, scopes, information/content flow)
Ability to develop materials that are attuned to the overall strategy/purpose of the communication
Relies heavily on experience and judgment to plan and accomplish goals
Analytical thought process with high integrity
Execution and process oriented, forward thinking, diligent and creative
Capacity to deliver against quality, timing, and cost targets
Trustworthy with material confidential information
Able to work effectively and efficiently in cross-functional teams
Strong project management skills: Ability to manage multiple projects
Excellent interpersonal and verbal skills; promotes open communication within the department
Highly effective in a fast-paced environment; works well under pressure
Account executive knowledge (build and maintain client relationships)
Multitask and prioritize
Mitigate project risks
Continuous improvement (processes, collaboration)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Previous work experience at an agency or large corporation a plus, but not required. 5 years of professional experience preferred.
Adobe Workfront a plus
The base pay range for this role is $79,800.00 to $103,966.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
