Account Manager (12 months contract), Account Management Team

Amazon • Milan, MI • 23h ago

Description

Please note this is a fixed term contract role.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Account Manager - Amazon PARP (Pick up and Returns points) in Italy.

Amazon PARP is an alternative delivery solution available to Amazon customers, offering convenient pickup and return options. As the Account Manager, you will be responsible for managing and expanding our network. This strategic role requires a proven track record in stakeholder management, complex contract negotiations, and end-to-end network ownership.

As a key member of the PARP team, you will work cross-functionally to drive the entire client relationship lifecycle. Your responsibilities will include overseeing network development and roll-out, optimizing performance, conducting reviews, creating action plans, and managing contract renewals. You will serve as the primary point of contact for both external partners and internal stakeholders, ensuring the best possible customer experience while collaborating with various teams such as Tech Ops, Finance, Marketing, Business Planning, Legal, and Product Management.

This role offers a unique opportunity to shape the future of Amazon's alternative delivery solutions and make a lasting impact on customer convenience and satisfaction across Italy.

Key job responsibilities

Own and drive executive-level relationships with stakeholders across partner organizations, serving as the primary point of contact for strategic decision-making and partnership growth

Contract negotiations, including commercial terms, service level agreements, and partnership conditions with partners

Market Analysis and forecasting in order to discover insights to better shape strategical decisions

Maintain complete ownership and oversight of PARP (Pick up and Returns points) network in Italy, including performance optimization, expansion strategy, and quality control

Drive the development/roll-out phase, maintain and optimize the current network, conduct performance reviews, create action plans, and manage contract renewals

Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management) to ensure seamless network operations

Drive best-in-class customer experience, service, and convenience across all Pickup locations

Basic Qualifications

Bachelor's degree in Business Administration, Economics, Engineering, or related field

Fluency in Italian and English (written and verbal communication

Experience in FMCG, retail, logistics, or e-commerce industries

Strong excel and Poverpoint skills

Preferred Qualifications

Master's degree

Experience with CRM systems (Salesforce preferred)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

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