Edge Operations Manager SME
Category: Business Consulting, Strategy and Digital Transformation
Main location: United States, Virginia, Arlington
Position ID: J0925-2105
Employment Type: Full Time
Position Description:
CGI Federal has an exciting opportunity for an Edge Operations Deputy Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Edge Operations Deputy Manager job description involves overseeing the operational efficiency, reliability, and security of distributed edge computing infrastructure and platforms. Key responsibilities include managing incidents, ensuring compliance, coordinating with vendors and internal teams, monitoring performance, and leading process improvement initiatives to maintain a stable and secure edge environment. The role requires a strong technical background in cloud and infrastructure, leadership skills, and experience with site reliability engineering (SRE) principles and tools.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in USA VA Arlington, however, a hybrid working model is acceptable.
Your future duties and responsibilities:
o Operational Oversight: Manage the daily operations of edge platforms, ensuring high availability, reliability, and performance.
o Incident Management: Supervise incident response, root cause analysis, and resolution for edge-related outages and performance degradations.
o Vendor & Partner Management: Coordinate with external vendors and service providers to ensure Service Level Agreements (SLAs) are met.
o Security & Compliance: Implement and enforce security policies, manage access controls, and ensure operations align with security guidelines and regulatory standards.
o Infrastructure Management: Monitor platform capacity and performance, collaborate on infrastructure design, and contribute to forecasting future needs.
o Process Improvement: Lead automation initiatives to reduce operational toil, improve efficiency, and develop continuous improvement plans.
o Cross-Functional Collaboration: Work closely with Platform Engineering, Application, Market, and other global tech operations teams to align edge operations with business objectives.
o Team Leadership: Develop and motivate teams, provide technical leadership, and foster a collaborative work environment.
Required qualifications to be successful in this role:
Edge Operations Deputy Manager:
Education and/or Experience: Bachelor's degree and/or 10+ years of experience
Security Clearance: TS/SCI required with the ability to obtain a TS/SCI with Poly highly desired
Technical Expertise: Strong knowledge of cloud infrastructure (AWS, Azure, GCP), containerization (Docker, Kubernetes), and infrastructure as code (Terraform, Ansible).
Site Reliability Engineering (SRE): Experience with SRE principles such as Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
Monitoring & Observability: Experience with monitoring and observability tools like Prometheus, Grafana, Kibana, or Nagios.
Leadership: Proven ability to lead and manage technical teams, drive operational excellence, and delegate tasks effectively.
Communication: Excellent communication, leadership, and cross-functional collaboration skills.
Problem-Solving: Strong analytical skills for diagnosing complex application problems and leading incident resolution.
Experience: Several years of experience in cloud operations, DevOps, or infrastructure roles, with significant leadership experience.
Edge Operations Manager SME:
Education and/or Experience: Bachelor's degree and/or 10+ years of experience
Security Clearance: TS/SCI required with the ability to obtain a TS/SCI with Poly highly desired
Technical Expertise: Strong knowledge of cloud infrastructure (AWS, Azure, GCP), containerization (Docker, Kubernetes), and infrastructure as code (Terraform, Ansible).
Site Reliability Engineering (SRE): Experience with SRE principles such as Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
Monitoring & Observability: Experience with monitoring and observability tools like Prometheus, Grafana, Kibana, or Nagios.
Leadership: Proven ability to lead and manage technical teams, drive operational excellence, and delegate tasks effectively.
Communication: Excellent communication, leadership, and cross-functional collaboration skills.
Problem-Solving: Strong analytical skills for diagnosing complex application problems and leading incident resolution.
Experience: Several years of experience in cloud operations, DevOps, or infrastructure roles, with significant leadership experience.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $200000.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
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Skills:
Intelligence
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
