Telephone Wires Representative

FirstBank • Lakewood, CO • 3d ago

Description

Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There's an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

Telephone Wire Representatives are responsible for accepting and processing wire requests received via telephone. The representatives are also responsible for speaking to customers and other FirstBank areas including branch employees and the fraud department. Multitasking and attention to detail are heavily emphasized in this position due to representatives having to record wire information while speaking to customers simultaneously.

What you will do

Process telephone wire transactions

Verify customer identity on all telephone wire requests

Manage inventory of telephone wire agreements

Understand and comply with all provisions of the Safety in the Workplace Policy

Navigate seamlessly between multiple FirstBank programs and systems while aiding customers

Work closely with 24-Hour Call Center, branch employees, Fraud department, Anti Money Laundering department employees, other centralized departments, and customers

Perform research and inquiries to assist customers and branches with their wire requests

Comply with all banking regulations

Perform other duties and projects as assigned

Understand and comply with all provisions of the Safety in the Workplace Policy

Minimum Requirements

Entry-level job with little or no prior relevant work experience in the function

Preferred Requirements

Strong knowledge of internal applications including CICS, FirstView, and FirstView Wires application

Good understanding of FirstBank policies and procedures

Previous customer service/contact center experience

Knowledge, Skills, and Abilities

Exceptional customer service, strong multitasking skills, and strong attention to detail

Strong communication skills, both verbal and written

Ability to work both independently and in a team

Decision-making

Proficiency with Microsoft Office, specifically Excel

Ability to maintain a high level of productivity

Working Conditions and Physical Requirements

Frequently remains stationary throughout a typical business day

Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

Occasionally positions self to access drawers and shelves of various heights

Frequently reaches for and handles paperwork and files

Constantly communicates with customers, coworkers, and management in-person and on the phone

Must be able to exchange accurate information

FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range

$20.00 Per Hour to $21.00 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

EOE/Affirmative Action

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Colorado Job Application Fairness Act

Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation

This job opportunity is expected to close on October 1st, 2025

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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