Warranty Specialist

Aston Carter • Middle River, MD • 13h ago

Description

Adjudicate warranty cases based on established criteria and be able to identify customer induced damage versus product defects.

Analyze product warranty operational data, failure reports, warranty claims, and associated sales activities as needed to identify developing trends where corrective actions may be needed.

Develop standard department databases and reporting dashboards to provide appropriate visibility to warranty issues affecting MRAS products and expected costs as solutions are implemented.

Maintain a "Top-10" issues @type of tracker for assigned product lines.

Work across the enterprise (programs, finance, engineering sourcing etc.) to monitor and report on status of corrective action plans and associated financial recovery efforts from appropriate suppliers.

Track progress on product improvement campaigns and associated costs.

Monitor and report on warranty claim monthly metric reports. Maintain historical data.

Collaborate with Program Managers and Buyers to identify warrantable repairs and improve warranty coverage processes and policies as needed to achieve business objectives.

Support status briefs for senior management

Work on special issues, projects/presentations.

Additional Skills & Qualifications

Bachelor's Degree with 3-5 years of warranty analysis or related field experience or HS Diploma with 8-10 years of warranty analysis or related field.

Proficient in Microsoft Word and Advanced Excel skills.

Knowledge of business processes. Experience with, SAP or similar system is desired.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Middle River,MD.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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