UPS Service Manager / Operations Manager

National Power, LLC • Atlanta, GA • 1w ago

Summary

We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories.

Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

Technical Leadership

Provide technical guidance and support for complex installations and maintenance scenarios

Review and approve major project proposals, technical specifications, and service recommendations

Ensure quality control standards are maintained across all service activities

Oversee warranty management and manufacturer relations for all UPS equipment brands

Stay current with emerging technologies and industry best practices in power systems

Manage technical documentation, service records, and compliance reporting

Team Management & Development

Supervise, mentor, and develop a team of UPS technicians and electrical specialists

Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls

Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices

Review, approve, and quality-check all technical work performed by team members

Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff

Recruit, hire, and onboard qualified technical personnel to support business growth

Establish performance metrics, conduct regular performance reviews, and implement improvement plans

Design and oversee comprehensive training and certification programs for all technical staff

Foster a culture of safety, technical excellence, and customer-first service delivery

Manage succession planning and career development pathways for team members

Required qualifications

8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry

5+ years of management experience leading technical teams Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)

Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications

Experience with static transfer switches, power distribution units, and monitoring systems

UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable

Working Conditions

Primarily field-based work at customer facilities

Occasional after-hours and emergency call-out availability required

Travel to various customer sites within assigned territory

Work in industrial environments including data centers, hospitals, manufacturing facilities

Exposure to electrical hazards requiring strict adherence to safety protocols

The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)

Frequently work near moving mechanical parts

Physical Demands:

Lifting and carrying heavy objects, up to 75lbs, will be required.

Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.

Seizing, holding, grasping, turning, or otherwise working with hand(s).

Entering text or data into a computer or other machine by means of a keyboard.

Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.

Moving about on hands and knees or hands and feet to enter restricted spaces.

Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.

Clarity of vision (i.e., working with small objects or reading small print), including use of computers.

Sitting for long periods of time may be required.

Sometimes moving about on hands and knees or hands and feet to enter confined spaces.

Compensation

Competitive salary. We are a performance-based company and pay will ultimately reflect the employee's productivity and overall performance.

Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)

Up to 9 paid company holidays

Paid sick time

Company-paid Life Insurance ($75,000)

Company-paid Short-term and Long-term Disability Insurance

Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.

401(k) retirement savings plan with company matching

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Additional Info:

Criminal background checks and pre-employment drug screens are required.

Must be able to pass a Department of Transportation physical examination.

This is a remote position and will require the employee to work from home.

Equal Opportunity Employer:

National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.

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