CONSUMER BANKING SUPPORT SUPERVISOR-DENVER, CO
The Consumer Banking Support Supervisor leads and assists a team of associates that provide quality support and services for Consumer associates and customers. They will also create an outstanding experience for their clients and the sales team they support by managing their workflow with strong attention to detail and proactive communication to maintain an exclusive delivery model. They are expected to ensure proper guidance is provided to their team, take action to evaluate and mitigate risk, including fraud, ensure bank procedure and regulatory requirements are met, and Consumer Policy and Procedures are followed. The Consumer Banking Support Supervisor acts as a player-coach to ensure SLAs are met.
How you will spend your time:
Oversee and develop a team, by setting goals and reviewing progress, conducting oversight of service & operational duties, facilitating training, providing feedback, coaching, conducting performance appraisals and salary recommendations.
Educating associates on new or updated policy, procedure, and regulatory requirements.
Build and submit communication to Private Banking Officers and/or Consumer Associates.
Responsible for determining capacity planning to ensure proper staffing.
Analyze data to identify trends, understand the root cause of contact drivers to determine process improvements and or training needs, find efficiencies, and provide reporting on specific team measurables.
Evaluate risk and the need for exception-based decisions to branch/Private Banking/digital impacting situations.
Manage, track, and perform actions required for CIP, KYC, and fraud review for new accounts opened in branch, digital, and Private Banking channels.
Onboard new processes by creating written procedures, determining retention requirements, establishing processing expectations, and evaluating reporting needs, and communicating to the team.
Build and provide support services to all areas of Consumer Bank. Specialized functions may include creating templates for service requests, maintaining Private Bankers' books, monitoring compliance with CIP/CDD, processing centralized operational tasks such as high value wire transfers, business fiduciary and legal document reviews, safe deposit box escheatment processing and oversight, and communicating operational updates/changes to private banking officers and associates.
Problem Solving for complex clientele
Handle Client escalations
Other duties as assigned.
We're excited to talk with you if you have:
Bachelor degree in related field or equivalent experience
5 + years of branch / bank operations experience in Retail, Private Banking, and/or Digital, service & operations
Customer Service experience in relevant field
Strong knowledge of bank services and operations
Leadership skills
Experience managing and developing people
Demonstrated motivational, interpersonal & organizational skills
Knowledge of UMB Consumer banking products, services, systems, and policies and procedures
UMB Operational and Compliance knowledge
Demonstrated ability to lead and provide guidance to others
Demonstrates ability to communicate clearly with coworkers, managers, and business partners
Highly motivated self-starter with the ability to determine priorities, plan, organize, and follow through on tasks
Strong skills in Microsoft Products (Excel, Word & Access)
Application Deadline: October 31, 2025
Compensation Range:
$63,830.00 - $136,580.00
The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Are you ready to be part of something more?
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.
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