Customer Service Representative - Durango

Alpine Bank • Durango, CO • 6h ago

Description

"What's it about?..."

Remember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off?

That is what this job is all about: Caring About Others. And if it's one thing you know better than anyone else, it's your ability to "care". Want proof of your expertise? Just ask your best friend.

Below, we'll get into some nuts and bolts of what we're looking for. Don't let the wealth of details overwhelm you. We believe in you. You can do it.

General Purpose

The Customer Service Representative is an entry- level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular and reliable on-site attendance is required as an essential function of this position.

Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).

Uses numerous software applications to accomplish daily tasks with minimal errors.

Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.

Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

Understands the features and benefits of Alpine Bank consumer and business products and services.

Answers basic customer inquiries and cross-sells when appropriate.

Works effectively in a team oriented environment.

Follows all bank policies and procedures.

Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

Customer Service oriented individual.

Ability to manage multiple tasks simultaneously in a fast-paced environment.

Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.

Basic mathematical and cash handling skills.

Basic keyboard navigation ability.

Understanding and application of banking compliance regulations.

Proficiency in Microsoft Office products (including Outlook and Word) is preferred.

Bilingual abilities are a plus.

Education or Formal Training:

No specific education or formal training required.

Experience:

An entry-level position requiring little or no banking experience.

Previous cash handling and/or customer service experience preferred.

Working Conditions

Working Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

Physical demands standing for long periods of time, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is between $18.50 and$23.50 per hour, depending on experience.

For an overview of our employee benefits please visit: Alpine Bank Careers Page

Position anticipated to close July 29, 2025, or until filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Individuals must be able to perform these duties with or without reasonable accommodations. Alpine Bank promotes a drug free workplace. Pre-employment drug testing and background check are required. We are an Equal Opportunity Employer. Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin. Member FDICApply at: http://ipc.us/t/FC9A028D005A4FA8.

Go to Apply

Head of Community Outreach - PT 30+

Alpine Bank • Durango, CO • 6h ago

Description General Purpose The Head of Community Outreach acts as the Bank's marketing liaison with the local Community for which the Branch(es) serves. Essential Duties/Responsibilities Reasonable accommodations may be...

6h ago

Go to Apply

(USA) Coach/Ops Mgr Trainee

Walmart • Durango, CO • 2d ago

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

2d ago

Go to Apply

Counter Sales Representative - Entry Level

Ferguson Enterprises, LLC. • Durango, CO • 3d ago

Sales & Marketing

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex pr...

3d ago

Go to Apply

Route Sales Representative - 496924

GHD • Durango, CO • 5d ago

Sales & Marketing

Route Sales Representatives are critical to our success at FritoLay! Our Route Sales Representatives are responsible for delivering, selling, and merchandising FritoLays complete line of products including Lays, Doritos,...

5d ago

Go to Apply

Personal Banker

Bank Of Colorado • Durango, CO • 6d ago

Finance, Accounting & Banking

In compliance with established policies and procedures, performs a broad variety of customer service and sales activities that promote long-term customer relationships. Assist customers with account problems and question...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.