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Job Summary:
This position is responsible for maintaining the Duke Energy Advanced Metering Infrastructure (AMI) devices and network. This AMI Ops Technologist position is responsible for developing the technical expertise needed to run the AMI systems to ensure reliable metering solutions for Duke Energy. AMI Ops Tech II provides technical expertise to solve more complex AMI problems and leadership skills to provide oversight and direction of work in a specific area of expertise, with some limited supervision. Incumbents are expected to develop advanced skills and the ability to work with a high degree of independence.
Duties and Responsibilities:
Develop subject matter expertise in the company's existing and new AMI systems, networks and devices
Analyze and resolve AMI system, network, and device issues
Maintain AMI network settings, read schedules, device configurations, device firmware versions
Use secure applications to recover missing read data enterprise wide on a daily basis
Manage AMI System Test Environments and AMI Meter Labs/Farm
Monitor and prioritize down AMI communication equipment during storms
Strives to continually improve job-related, technical and professional knowledge, skills and performance.
Develops positive working relationships to effectively coordinate work activities. Demonstrates effective oral and written communication skills. Maintains accurate records and files.
Supports the company's goals and represents the company positively and professionally.
Perform analysis on AMI data to identify patterns, data issues and resolution.
Required/Basic Qualifications for AMI Ops Tech I
Associate's degree in Technology, Engineering or other related degree
In lieu of Associate's degree(s), High School/GED AND two (2) or more years related work experience
Required/Basic Qualifications for AMI Ops Tech II
Associate's degree in Technology, Engineering or other related degree
In addition to required degree, two (2) or more years of related work experience.
In lieu of Associate's degree(s) AND two (2) or more years related work experience listed above, High School/GED AND four (4) or more years related work experience
Desired Qualifications
Bachelor's Degree in any related field
Additional Preferred Qualifications
Understanding of smart meter head end systems and communication devices including but not limited to mesh and cellular meters, connected grid routers, range extenders.
Experience with Duke Energy billing and customer systems.
Knowledge and experience with smart grid head end system network directories.
Knowledge in work allocation functionality and design including queues, exception prioritization, meter order automation, estimation issue @types, and reporting.
Experience with Duke Energy work management systems.
Advanced knowledge of Microsoft Excel.
Experience with GIS mapping software.
Experience in the Utility Industry
?
Working Conditions
Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.
Specific Requirements
Intermediate Computer Experience (Outlook, Excel, Access, SharePoint, etc.)
Demonstrated ability to work with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
Strong written and oral communication skills.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No
Posting Expiration Date
Thursday, October 2, 2025
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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