Customer Service Representative

Robert Half • Tualatin, OR • 23h ago

Description We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Tualatin, Oregon. This role is ideal for someone with a strong background in customer service and call center operations who thrives in a fast-paced environment. The position involves handling inbound and outbound calls, managing data entry tasks, and ensuring exceptional service delivery.

Responsibilities:

Handle inbound and outbound calls with efficiency and a focus on quality.

Provide prompt and courteous assistance to customers, addressing inquiries and resolving issues.

Perform accurate data entry and maintain records using company systems.

Manage email correspondence and respond to customer requests in a timely manner.

Schedule appointments and coordinate follow-ups as needed.

Process orders and ensure accurate entry of customer information.

Utilize Microsoft Excel and Word to create and update reports and documentation.

Collaborate with team members to improve service processes and ensure customer satisfaction.

Maintain a thorough understanding of company products and services to provide accurate information.

Adhere to company policies and procedures while delivering high-quality customer support. Requirements

Minimum of 2 years of experience in customer service or call center roles.

Proficiency in answering inbound calls and handling outbound communication.

Strong skills in data entry and maintaining accurate records.

Familiarity with Microsoft Excel and Word for documentation and reporting.

Ability to manage email correspondence effectively and professionally.

Experience in scheduling appointments and coordinating tasks.

Excellent verbal and written communication skills with a customer-focused mindset.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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