Corporate Travel Account Manager

AAA Mid Atlantic • United States, United States • 1d ago

AAA Club Alliance is seeking a Corporate Travel Account Manager to join our dynamic team, supporting our valued sports and university partners. In this role, you'll be responsible for building and maintaining strategic relationships with key clients, aligning their annual travel program goals with tailored consultative services and solutions. Your efforts will drive client satisfaction, retention, and revenue growth while ensuring a best-in-class experience through AAA Corporate Travel Services. If you're a sports enthusiast with a strong background in client relationship management, this could be the perfect opportunity for you.

Why AAA?

At AAA, we provide a reliable and supportive work environment with opportunities for career growth.

Work-Life Balance:

Work from Home: This will be a work from home position, however you must live within our hiring territory to be considered for the opportunity.

Holidays: Celebrate eight paid holidays throughout the year.

Generous Paid Time Off: Accrue 3+ weeks of paid time off during your first year.

Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Rewards and Benefits:

The starting base compensation for this position is: $48,591-$120,195. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law

Annual Bonus and Annual Merit Increase Eligibility.

AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.

Health & Life Insurance: Take care of your health with our comprehensive benefits package.

Tuition Reimbursement: Invest in your future with our tuition reimbursement program.

401(K) Plan: Save for your retirement with our employer match, up to 7%.

What You'll Do:

Ensure that all key internal client service areas are aligned with client's business goals.

Maintain a role model approach in all internal/external interactions that are related to the client.

Develop and maintain a SWOT analysis on top tier accounts that includes both client and AAA impacts.

Share best practices/results with the Account Management team.

Identify opportunities for innovation and greater revenue/loyalty penetration by listening beyond product/service needs.

Partner across department lines to accurately make financial recommendations/understand the ROI for AAA and the client.

Deliver financial results to procurement and C-level client stakeholders.

Demonstrate the ability to identify "wins" in order to negotiate in conflict resolution.

Use office products effectively to self-support financial analysis and client-facing communication and formal presentations.

Connect with Travel Technology team to understand new developments in travel technology that can increase customer satisfaction or provide cost savings opportunities for the client.

Serve as the subject matter expert in the use of current 3rd party BI Tool utilized in AAA CTS.

Meet regularly with Operations to ensure client goals are understood and on track for completion.

Coordinate handoff of transactional inquiries to Operations but remain connected to any VIP service recovery issues.

Engage with Online Support Manager for clients with online booking tool usage.

Approximately 25% travel is expected in this role to engage directly with clients.

Other duties as assigned.

Minimum Qualifications:

Bachelor's degree or equivalent experience.

3-5+ years of experience in the corporate travel industry strongly preferred.

Ability to respond positively to clients, make recommendations, and interact with individuals at various levels of responsibility.

Maintain strong customer focus and work with a sense of urgency.

Effective written, verbal and presentation skills.

Proficient Microsoft Office skills, Word/Excel.

Experience with online booking tools is preferred.

Full time Associates are offered a comprehensive benefits package that includes:

Medical, Dental, and Vision plan options

Up to 2 weeks Paid parental leave

401k plan with company match up to 7%

2+ weeks of PTO within your first year

Paid company holidays

Company provided volunteer opportunities + 1 volunteer day per year

Free AAA Membership

Continual learning reimbursement up to $5,250 per year

And MORE! Check out our Benefits Page (https://cluballiance.aaa.com/careers/benefits) for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Customer Service

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