Job Family: Customer Services
Req ID: 479528
Pioneering in America, from the first mile to the last. This is what drives us.
For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: RUN! With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage, and create a new quality of travel.
Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world!
Position Overview:
Siemens Mobility is seeking to hire a Mechanical Desk Engineer in Wilmington, DE to support the maintenance and operations of the customer owned fleets of locomotives and coaches.
We have the responsibility to assist the on-train staff remotely while enroute with critical situations and guide them through troubleshooting to limit service delays. Supported by remote data from Fleet Monitoring, we have insight into those issues and can provide the customer with the needed information to restore service in a safe and suitable manner.
The Mechanical Desk Engineer also provides technical oversight to the contractual depots and administrative services to the Siemens Reliability and Service Managers. This position requires on-site attendance in Wilmington, Delaware and works a day/evening/night shift to include weekends and holidays. Individuals must have flexibility to work all shifts.
What your day-to-day will look like:
Monitoring fleet performance and equipment surveillance support for Siemens' locomotives at the Amtrak Mechanical Desk.
Support for driving reliability and continuous improvement to minimize downtime and costs.
Collaborate with Product Managers, Software Engineers, and Field Service Technicians to monitor and improve maintenance practices.
Give real-time live phone support to the end-users calmly.
Support Failure Investigations and the completion of Root Cause Analysis reports.
Regular review and update of maintenance practices, impacting documentation and troubleshooting procedures.
Resolve product or service issues by clarifying the Customer's problems; determining the cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
To thrive in this role, you have:
Bachelor's degree in engineering or equivalent technical experience,
Experience in rolling stock operations and or maintenance.
Experience in dealing with the FRA / CFRs.
Knowledge of applicable laws and regulations,
Strong interpersonal skills and a dynamic personality are needed to effectively collaborate with people at all levels within the organization, customer, and community,
Ability to continually challenge the status quo, providing strong leadership for continuous improvement of results and efficiency,
Ability to walk through a structured troubleshooting process - staying calm in complex and time-critical situations,
Ready to develop deep technical and functional knowledge about our Venture Coaches and Charger Locomotives.
Why you'll love working for Siemens!
Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1.
We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
We are front-runners in digitalization and building platforms. Therefore, we are hiring daring forward-thinkers who want to have a real impact.
Solve the world's most significant problems - Be part of exciting and innovative projects.
Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
Employee perks and discounts in addition to our 401k match and generous Paid Time Off.
Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.
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You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.
The pay range for this position is $74,900.00 - $87,900.00 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
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Siemens follows Pay Transparency laws.
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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
