Sr Operations Project Manager
Charlotte, North Carolina;Fort Worth, Texas; Phoenix, Arizona
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Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.
We have an exciting opportunity for a Sr Operations Project Manager to join our Anti-Money Laundering Onboarding and Operations Change and Transformation team. The Sr Operations Project Manager will manage regulatory remediation initiatives from a Control Tower perspective that have a significant impact on multiple lines of business: people, processes, and technology - required to address regulatory findings.
Responsibilities:
Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
Partners with operations management on creating project impact and providing direction and guidance to internal teams
Coordinates development of key project deliverables in partnership with various key internal and external business partners
Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
Establishes project status routines and tracks critical path deadlines and overall business measures for success
Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing
Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
Leads the adoption and sustainment of change initiatives and assesses adoption risks
Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance
Leads and plans programs and projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
Management of deliverables for all project management activities aligned to the core change management team and PMO workstreams supporting the program roadmap
Manages, leads, and directs the work efforts functionally aligned to the program
Establishes and follows the framework and structure for how the program and projects will operate
Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
Implements best-practice artifacts and routines to capture and manage the end-to-end plan of record
Implements effective change 'traceability' from requirements, through testing to implementation
Tracks and escalates risk and issues, manages program scope and timeline
Serves as primary contact to senior managers and executives for critical change initiatives for the supported programs
Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
Creates a clear, coherent approach to guide effective program/initiative setup, execution, and controls
Drives change governance and change control facilitating the definition of requirements and development of Change Control documentation
Integrates end-to-end business process into program planning and decisioning processes
Ensures clearly defined responsibilities and accountabilities for key program/project roles
Identifies and manage project risks and issues
Adheres and delivers on enterprise change management standards
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.
Required Qualifications:
8+ years of project/program management experience
5+ year experience managing a team
Experience managing people, process, technology projects and understanding various bank technologies and infrastructure concepts
Excellent project management skills, including the ability to prioritize work and meet deadlines
Able to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions
Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
Knowledge of structured project management methods
Ability to challenge and influence stakeholders at senior levels
Ability to lead cross-functional workgroups and champion initiatives
Experience with MS products: Word, Excel, PowerPoint, Project, and Visio
Experience with Jira and confluence for project management in a waterfall and agile framework
Desired Qualifications :
Prior experience in Global Operations
Experience in planning, leading, delivering associate and client readiness plans
Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Creativity - able to look at a problem from a new perspective and to develop new ideas and solutions
Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
Commitment to challenging the status quo and promoting positive change
Excels in ambiguity
Experience working in a global environment
Skills :
Attention to Detail
Critical Thinking
Customer and Client Focus
Prioritization
Risk Management
Active Listening
Coaching
Collaboration
Performance Management
Planning
Business Case Review
Change Management
Conflict Management
Process Mapping
Project Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
