Manager- Transportation Operations
Job ID: 13152
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Trans Dept Admin
Date Posted: Sep 24, 2025
Description
Job Title: Manager- Transportation Operations
Department: Transportation Operations
MTA Agency: Metro-North Railroad
Primary Location(s): New York, NY
Salary Range: $ 87,134 - $ 100,613.03
Regulated/Safety Sensitive: Non-DOT Regulated/ Not Safety Sensitive
Union Affiliation: Non-Agreement
Closing Date (if applicable): Until Filled
Shift (if applicable):
Title 55-a (yes or no): No
Other: Telework eligible
JOB SUMMARY
The purpose of this position is to provide analytical and administrative support for the Transportation Department within the areas of employee availability programs, attendance control, discipline processes, procurement programs, cost control, and others.
DUTIES AND RESPONSIBILITIES
Manage and compile various @types of data including, but not limited to: operational audits, employee performance, operational delays, passenger counts, swipes compliance on behalf of the Chief Transportation Officer (CTO), and develop reports as requested in support of new initiatives as well as corporate and department goals. Provide administrative support for the CTO and Senior Management. Assist in the management of the standardization of information within the Transportation Department to facilitate department-level reports and to ensure uniformity and consistency in reporting.
Manage personnel time, vacation scheduling, calendars and all other related matters for the CTO and staff.
Oversee the daily monitoring of Kronos compliance reporting requirements. Manage new initiatives in support of increasing employee availability. Assist with the monitoring and auditing of process controls for Timekeeping and Procedural Operations.
Provide support relating to attendance monitoring and discipline management systems for attendance control. Function as liaison between Labor Relations, Department of Hearings and Investigations, sub-departments within Transportation and others as needed for the handling of discipline cases and management of related files.
Monitor employees on leave of absence including collaborating with the People Department to ensure employees are returned to work timely and process applicable personnel transactions in PeopleSoft.
Manage procurement related functions within the department including requisitioning to delivery, receipting/payment, analyzing material requirements and usage data; establishing inventory levels and preparing material forecast for review. Review, input, and monitor departmental AP-13s, requisitions, and contracts, including PeopleSoft entry and receipting. Maintain analysis of standard and nonstandard transactions and documentation.
Assist in the implementation of efficiencies for critical business processes. Interact with department supervision throughout the territory to manage and support all administrative needs. Oversee other administrative functions to include inventory management, issuance, and database management of keys, jackets, and other critical items.
Oversee the processing of invoices for reimbursable costs. Coordinate timely review of charges with Project Managers and manage the unabated flow of approvals to ensure accurate and timely processing of invoices.
Provide supervision and training to agreement TCU staff. Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.
Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Excellent organizational and analytical skills.
Ability to multi-task and prioritize workload with adherence to deadlines.
Candidate must be able to evaluate case scenarios and make and take independent judgement on next steps.
Strong computer skills, with ability to learn new programs and technology.
Proficiency in Microsoft Office suite (i.e., Excel, Access, Power Point and Word) and/or comparable programs.
Training in or demonstrated experience in building databases and/or complex spreadsheets.
Excellent interpersonal and customer service skills to interact with all levels of the organization, both internal and external.
Excellent attention to detail and ability to foster teamwork.
Demonstrates flexibility to handle interruptions and changing work requirements.
Must be able to maintain a high level of integrity and confidentiality.
Self-motivated and highly organized with strong analytical, time management and problem-solving skills.
Strong organizational and project management skills
Strong interpersonal skills with the ability to interact with all levels.
Thorough knowledge of office procedures and policies.
Must be able to function effectively with multiple priorities with adherence to deadlines.
Must be flexible to work some late evenings, and weekends, and to be on-call seven days a week when required.
REQUIRED EDUCATION AND EXPERIENCE
Associate's degree in Transportation, Business, Public Administration or related field. Demonstrated equivalent education, experience and/or technical credentials to include two (2) additional years of related experience may be considered in lieu of degree.
Minimum of five (5) years of increasingly responsible business-related experience to include complex administrative tasks, including support of senior management, and administrative support of a department.
Minimum of three (3) years of experience managing a support staff and/or project/process.
The following is/are preferred :
Familiarity with business related experience in a transportation/operations environment
BENEFITS
Commuter Assistance - based on operating MTA agency (complimentary transportation pass within the MTA's jurisdiction and tax-advantaged accounts)
Low Premium - High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
Pension Plans and Retirement Savings Accounts for eligible employees
Generous Paid Time Off and Holidays provided.
Tuition Reimbursement for eligible employees
Employee Assistance Programs
MTA Exclusive Employee Discount Programs
Work Life Services team
Employee Resource Groups
Managerial Benefits
OTHER INFORMATION
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company's discretion.
Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
Current employee applicants should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.
EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.
