Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Director within PNC's Technology organization, you will sit within one of PNC's technology and innovation hubs. You will be based in a location within PNC's footprint. Responsibilities require time in the office or in the field on a regular basis.
This is a senior-level position responsible for overseeing the implementation and delivery of technical initiatives, ensuring that strategic technology plans are effectively executed, aligning with business goals by managing teams, budgets, and project timelines to deliver targeted strategic and financial outcomes to the Retail business. You will work to establish and enhance a Site Reliability Engineering practice as it relates to incident, problem and event management. You will also own operational readiness across the Retail Line of Business and support critical application testing, business continuity testing and UAT.
Key initiatives and preferred qualifications for this role:
-Strategic Planning: Defining initiative scope, goals, and milestones, developing detailed project plans and identifying critical dependencies across different teams.
-Cross-functional Collaboration: Using a consultative approach, leading and facilitating communication between teams, product management, design, quality assurance, and other LOB stakeholders to ensure alignment on program objectives.
-Risk Management: Identifying potential risks and developing mitigation strategies to proactively address issues that could impact project timelines and deliverables.
-Resource Management: Allocating and managing project resources effectively, including personnel, budget, and technology.
-Process Tracking: Monitoring project progress against key metrics, identifying bottlenecks, and taking corrective actions to maintain project momentum.
-Reporting and Communication: Regularly communicate program status updates to senior leadership and stakeholders through clear and concise reports and presentations.
-Technical Expertise: Possessing an understanding of relevant technologies and testing methodologies to make informed decisions regarding technical feasibility and trade-offs.
-Quality Assurance: Ensuring quality standards are met through rigorous testing and quality checks.
-Project Management: Proven experience in managing complex technical projects from initiation to completion.
-Leadership: Ability to lead and motivate cross-functional teams to achieve goals. Lead up, down and across.
-Analytical Skills: Ability to analyze data and identify trends to make informed decisions.
-Problem-solving: Proactive approach to identifying and resolving complex business and technical challenges.
Job Description
Directs all activities and initiatives related to application services for an entire organization or for major clients.
Directs and manages the delivery of large or complex application development projects. Defines strategies and client needs focused on technology development.
Maintains relationships with clients; communicates with IT and business management. Monitors prompt response and support for technical issues.
Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs.
Directs, motivates, develops and manages the performance of the management team and key staff.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
Competencies
Application Development (Client/Server), Application Development (Object-Oriented), Application Localization and Internationalization, Application Maintenance, Application Testing, Budgeting, IT Industry: Trends & Directions, Software Process Improvement (SPI), System Testing
Work Experience
Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\CCPA\Privacy\Disclosure\Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
