Customer Service Manager

BUNZL • Romeoville, IL • 7h ago

Description

The Customer Service Manager is responsible for the day to day management of the Customer Services Department. The CSM will provide leadership and direction to the Customer Service Representatives to ensure that an excellent standard of service is provided to all internal and external customers.

This position is an in-office position. The right candidate will work out of our Romeoville, IL location Monday - Friday

Responsibilities:

Lead and develop a team of associates to provide world class customer service to a diverse customer base within the foodservice, grocery and food processor distribution industry.

Oversee the training and development of Customer Service Supervisors and Representatives to ensure they deliver excellent customer service to internal and external customers.

Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices and approved customer service processes.

Responsible for escalated customer interaction on customer problems, concerns and complaints.

Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team.

Function as liaison between Customer Service and other departments (including Sales, Procurement and Operations) to ensure customer satisfaction and operational excellence.

Other duties as assigned

Requirements:

High School diploma or equivalent required, bachelor's degree preferred

5+ years' experience in customer service or relevant business experience is required, preferably in a distribution environment

3 - 5-year previous supervisory experience, preferably in a call center and/or distribution environment

Must possess executive level communication skills with proficient PC skills to include Microsoft Office

Minimum of 2-3 years' experience in Customer Service Management

Solid analytical problem-solving skills

Strong planning, organizational and time management skills

Team oriented, dependable and a strong leader

Must be able to multi-task with the ability to change direction quickly and often

AS400 experience is highly preferred

Ability to maintain a high level of confidentiality

Travel required (overnight once or twice a month on average)

The salary range for this position is $75,000.00 - $85,000.00 and will be determined by experience and geographical area.

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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