Third Party Management Advisor - Global IT Infrastructure
The Third Party Management Advisor is responsible for performing activities related to the governance, vendor & risk management, portfolio and relationship management processes in support of The Cigna Group's Information Technology organization. Specifically, this role is centered around the Global Technology (Information Technology) Infrastructure firms that provide IT hardware, software, telecommunications services, and professional technology services to The Cigna Group across the globe. This role requires interaction with senior leadership to build portfolio and vendor management strategies that align with The Cigna Group's global Technology initiatives, projects and programs. Additionally, this role will support Procurement / Sourcing teams in negotiations, RFP and proposal analysis etc. A background in IT network infrastructure, landline and wireless carriers, and contact center services is desired.
KEY RESPONSIBILITIES:
Supplier Governance & Contract Management
o Set and ensure adherence to a consistent governance process for our largest and/or higher risk IT Hardware, Software and Services suppliers.
o Monitor overall performance of assigned suppliers against agreed upon service level agreements and/or other measurement criteria.
o Understand, compile, manage, and communicate required information for supplier performance reviews on a monthly, quarterly or annual basis including profiles, reports and scorecards as necessary.
o Perform recurring Enterprise Business Review sessions with business/matrix partners and suppliers on a quarterly or semi-annual basis to provide strategic guidance to suppliers.
o Review and revise Enterprise Agreements, Service Level Agreements, Change Orders and Statements of Work with suppliers to optimize benefit and minimize risk to Cigna.
o Conduct or oversee reconciliation of invoices for adherence with contract terms.
Portfolio Strategy & Reporting
o Support the delivery of a portfolio plan that will drive business needs with improved quality as well as reduced costs.
o Deliver a reporting strategy that includes action-oriented reporting to support management decision making in the domain of Global Procurement & Third Party Management.
o Directly or indirectly (through business and matrix partners) manage key supplier relationships in assigned portfolio using Cigna's Global Procurement & Third Party Management best practices
o Work with Global Procurement counterparts and business/matrix partners to define and execute negotiation strategies with Suppliers.
o Function as the subject matter expert related to contract terms, conditions, and financials for key suppliers in assigned portfolio.
o Understands industry cost structures, drivers, and implications for strategic positioning.
Matrix Partner Coordination
o Facilitate partnerships throughout Legal, Information Protection, IT, and other matrix partner teams to ensure both Cigna and GP&TPM best practices are followed regarding competitive activity, in addition to mitigating risk.
o Provide guidance on process and streamline interaction among matrix partners regarding approval and contract processes, especially related to large enterprise deals.
o Assist with the constructive handling or resolution of conflict both internally and externally with suppliers, business, and matrix partners.
o Influence internal customers and Global Procurement team to ensure contract inclusion of proper metrics to measure supplier performance.
o Support international TPM team activities as applicable.
KEY COMPETENCIES AND ATTRIBUTES
o A minimum of 3 years' experience in global procurement, third party management, or Information Technology strongly preferred.
o Bachelor's degree in Information Technology, Supply Chain Management or a related field strongly preferred.
o Financial acumen.
o Competence with Microsoft Word, Excel and PowerPoint with strong emphasis on Excel
o Able to facilitate.
o Familiarity with Source to Pay and Risk Management tools such as Ariba and Icertis
o Experience in drafting, revising, and reviewing contracts, SLAs, Master Service Agreements and Statements of Work.
o Experience in measuring and improving supplier operational performance.
o Experience with healthcare industry rules around protection of PHI/PII and security framework.
o Able to define and establish new, efficient processes with appropriate controls.
o Strong leadership skills; inspires confidence and respect with associates and suppliers.
o Strong decision making/critical thinking skills; can identify issues, recommend, and implement solutions.
o Strong organizational, consultative and collaboration skills - build relationships and effectively influence both internal and external business partners.
o Demonstrates negotiation and Third Party Management skills with proven success; able to negotiate directly with internal and external partners.
o Influences supplier behavior without negatively impacting client service.
o Strong presentation, written and verbal communication skills among various levels of leadership.
o Ability to excel and prioritize workload in an environment of high ambiguity and quick pace.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
