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Data Analyst

APEX SYSTEMS LLC • Greenwood Village, CO • 20h ago

Job#: 2084647

Job Description:

General Qualifications:

Must be fluent in English and Spanish.

Bachelors or Masters degree in Computer Science, Data Science, Engineering, or a related field.

Demonstrated proficiency in advanced analytics processes and reporting design principles; proficiency in SQL and Python.

Ability to document, prepare and present data-driven presentations. Must be proficient in data visualization (dashboards, presentations, etc.).

An understanding or familiarity of basic machine learning, preferably in natural language processing (NLP) is a plus.

Ability to work with modern cloud solutions/platforms such as AWS, Azure etc.

Understanding or familiarity with AI and Large Language Models (LLMs) is a plus.

Familiarity with telecom domain and customer interaction transcript data a plus.

Project Related Qualifications

We are seeking a highly skilled and motivated Data Scientist to join our team on a high visibility project project. This project aims to deliver personalized offers to customers by analyzing conversational data from customer interactions. The successful candidate will be responsible for enhancing the current model, incorporating new features, and expanding its capabilities into Spanish.

There are new enhancements requested by leadership to evolve this project further making it more advanced model to capture additional indicators such as offers, offer acceptance vs rejection as well as expanding capabilities into Spanish calls.

Design, develop, and improve AI/ML models using Large Language Models (LLMs), finetuning, and prompt engineering to meet project requirements.

Utilize advanced techniques for mining conversational indicators to identify services at risk, customer pain points, and competitors.

Collaborate with stakeholders to understand and prioritize enhancement requests, providing clear communication of pros, cons, and potential blockers throughout the model development process.

Stay updated on the latest AI/ML tools and techniques to ensure this project model remains cutting-edge and effective.

Excellent communication skills to effectively collaborate with stakeholders and project managers

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee AssistanceProgram (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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APEX SYSTEMS LLC • Greenwood Village, CO • 19h ago

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