Contact Center Quality Analyst - Phone

U.S. Bank • Juneau, AK • 15h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Basic Qualifications

High school diploma or equivalent

Typically less than one year of related experience

Preferred Skills/Experience

Basic knowledge and understanding of the products and services applicable to the assigned area

Basic knowledge of the productivity and accuracy standards of the assigned area

Effective verbal and written communications skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Location Expectations

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Software Engineer

SHI • Juneau, AK • 3h ago

IT & Engineering

About Us As a digital and cybersecurity services company, Stratascale exists to help the Fortune 1000 transform the way they use technology to advance the business, generate revenue, and respond quickly to market demands...

3h ago

Go to Apply

Business Intelligence Analyst- Skillbridge

Confluent • Juneau, AK • 4h ago

IT & Engineering

Location: Remote, United States Employment Type: FullTime Location Type: Remote Department Job Fairs & Work Programs, Skillbridge Overview We're not just building better tech. We're rewriting how data moves and what...

4h ago

Go to Apply

CSG Operations Analyst- Skillbridge

Confluent • Juneau, AK • 4h ago

4h ago

Go to Apply

Operations Management Analyst

CBRE • Juneau, AK • 12h ago

Management & Administrative

Operations Management Analyst Job ID 239208 Posted 19-Sep-2025 Service line PJM Segment Role @type Full-time Areas of Interest Data & Analytics Location(s) Remote - US - Remote - US - United States of America About t...

12h ago

Go to Apply

Executive Director, Surgical Marketing

Bausch + Lomb • Juneau, AK • 13h ago

Hospital & Medical

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. O...

13h ago

Go to Apply

Advanced Degree Data Scientist - Full-time Intern Conversion

Oracle • Juneau, AK • 16h ago

IT & Engineering

Job Description This FTE conversion requisition is ONLY for 2025 Oracle PD interns to be rehired for full-time roles Intended for students graduating with their Masters/PhD degree by, or have graduated within, 12 months...

16h ago

Go to Apply

Manufacturing Engineer - Data Center Programs

CBRE • Juneau, AK • 1d ago

IT & Engineering

Manufacturing Engineer - Data Center Programs Job ID 239216 Posted 22-Sep-2025 Service line PJM Segment Role @type Full-time Areas of Interest Data Centers, Project Management Location(s) Remote - US - Remote - US - Unit...

1d ago

Go to Apply

Sr Full Stack Software Engineer

Humana • Juneau, AK • 1d ago

IT & Engineering

Become a part of our caring community and help us put health first The Sr Full Stack Software Engineer is responsible for producing scalable software solutions utilizing a range of different technologies and languages (s...

1d ago

Go to Apply

Lead Software Engineer-Splunk

Humana • Juneau, AK • 1d ago

IT & Engineering

Become a part of our caring community and help us put health first The Enterprise Observability Engineering team is a high-impact, high-autonomy group focused on building intelligent, scalable, and resilient observabilit...

1d ago

Go to Apply

Environmental Consulting Specialist

UIC Government Services and the Bowhead Family of Companies • Juneau, AK • 1d ago

Overview Environmental Consulting Specialist (USCG): Bowhead is seeking an Environmental Consulting Specialist to support the overall program objectives on behalf of United States Coast Guard (USCG) Civil Engineering Uni...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.