To be considered for the Bilingual Financial Aid Advisor position at Front Range Community College (FRCC), all interested applicants must submit a complete application through the FRCC career page. View the posting and application page for the Bilingual Financial Aid Advisor{rel="noopener noreferrer" target="_blank"} to submit an application.
Who We Are
With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek.
One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment---one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We're looking to hire people who share these values---along with our commitment to student success, equity and excellence.
Who You Are
As a Bilingual Financial Aid Advisor, you will help students achieve their educational goals by advising them on financial aid options and resources. You will support the mission of Front Range Community College (FRCC) by creating a superior student experience; reducing barriers to success, ensuring all students experience a strong start at FRCC as well as supporting the College's strategic priorities around Equity, Inclusion, and Diversity.
You will be responsible for providing the highest quality of customer service through the dissemination of accurate and timely information. This includes counseling students, families, faculty and staff about financial aid related services in person, over the phone and via email.
This position will be based out of the Larimer Campus and requires a strong on-campus presence. The position may have the opportunity to work remotely occasionally and will occasionally need to travel to all three FRCC campuses. Occasional evenings and weekends may be required.
Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.
SALARY: $54,328 - $57,044 annually
The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate's education, training and experience as it relates to the requirements of the position, as well as the position's scope and complexity, internal pay equity and external market value.
BENEFITS: For information about benefits, please view APT & Faculty Benefits{rel="noopener noreferrer" target="_blank"}.
SELECTION PROCESS: Position will remain open until filled with a priority deadline of October 6, 2025. This posting may be used to fill multiple or similar positions.
The selection process for the Bilingual Financial Aid Advisor will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.
Primary Duties
Communication:
Communicate with students and their families in both Spanish and English to ensure a clear understanding of the financial aid process. Including, disseminating general and specific information regarding financial aid application procedures, financial aid programs, eligibility, etc.
Customer Service and Assistance:
Assist students with resolution of financial aid issues and disputes with an equity lens.
Consult with subject matter experts or supervisor to acquire additional knowledge in resolution of student issues, when appropriate.
Outreach Efforts:
Actively participate in and assist with college-wide outreach campaigns and activities.
Communicate with students about important action items, including financial aid paperwork, FAFSA submissions, outstanding balances, and unique student needs.
Provide financial aid presentations in both Spanish and English supporting FAFSA workshops and/or completion events, both on campus and in the communities where applicable.
Be able to travel and work outside of normal working hours, such as evenings and weekends, for campaigns and outreach activities.
Analytical Processing:
Collect, analyze and review financial aid documents to ensure accuracy, completeness and compliance with federal, state and institutional regulations, policies and procedures.
Assist in document tracking and imaging processes to ensure accuracy and timeliness of document receipt and storage.
Explain options available to students and families with unique circumstances.
Assist in the review of students' financial aid appeals.
Collaboration and Professional Development:
Collaborate in the formulation, review and implementation of college-wide Financial Aid Department guidelines and procedures.
Keep current on federal, state and institutional regulations, policies and procedures.
Actively participate in trainings, meetings, professional organizations and campus events.
Service with any additional duties as needed or assigned.
Required Competencies
Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
Data Usage: Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact. Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides.
Cultural Self-Awareness: Examines own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students.
Cultural Competence: Recognizes the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Changes approach to reflect the new learning.
Equity Mindedness: Learns to view department operations through an equity lens. Calls attention to processes that lead to inequity in serving students. Understands the College's equity goals and how your role supports FRCC's ability to achieve those goals.
