911 Dispatcher

Arapahoe County Government • Centennial, CO • 15h ago

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While the full salary range for the Emergency Communications Specialist is $23.46- $39.40hourly / $48,796.80 - $81,952.00 annually, please see below for the anticipated starting salaries.

Final salary is based on experience.**

ANTICIPATED STARTING SALARY IS $27.60 FOR EMERGENCY COMMUNICATIONS SPECIALIST I.

This position is a call taker and requires no experience.

The full salary range for an Emergency Communications Specialist I - $23.46 - $34.38 hourly / $48,796.80 - $71,510.40 annually.

ANTICIPATED STARTING SALARY IS $27.75 - $37.14 FOR EMERGENCY COMMUNICATIONS SPECIALIST II.

This position receives and dispatches calls and requires a minimum of 2 year's experience.

The full salary range for an Emergency Communications Specialist II - $27.75 - $39.40 hourly / $57,720.00 - $81,952.00 annually.

Candidates hired are eligible to receive a $2,250.00 sign on bonus (while grant funds are available).

These positions will receive annual pay increases based on a step program.

Top out in pay may be achieved in seven years.

THE NEXT 911 DISPATCHER ACADEMY WILL BEGIN IN

January 5, 2026**

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GENERAL STATEMENT OF DUTIES:

Under the general supervision of an Emergency Communications Supervisor, this position performs critical public contact, and communications work necessary for the dispatching of the agency and related cities services to emergency and non-emergency situations, providing operational data to agency personnel.

Duties:

EXAMPLES OF ESSENTIAL FUNCTIONS

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required:

Answer emergency and non-emergency calls and requests for law enforcement services, receiving essential information relating to the situation.

Enters call information into computer aided dispatch equipment (CAD) for the dispatch of deputies and officers to emergency and non-emergency situations.

Utilizes computer/tele@type systems to query and enter operational data.

Searches agency files and records to locate and relay operational data and information to agency personnel.

Uses maps, map books, computerized maps, and the internet to determine jurisdictions and properly locate call locations.

Updates patrol line-ups to correctly reflect patrol personnel on duty and the corresponding assigned vehicle.

Answers agency business telephone calls; provides routine data and information to telephone inquiries; may transfer/direct inquiries to proper agency staff; may refer telephone calls to responsible outside state, court, agencies, departments, or individuals.

Monitors and updates CAD with the latest information to remain current with call for service activity and officer's status.

Monitors alarm systems.

Conducts and/or participates in daily and monthly equipment and operator testing to include TTY equipment and individual performance.

Utilizes computer systems to make emergency and non-emergency notifications.

Will assist in conducting training of new Emergency Communication Specialist I's.

Operates computers and standard office equipment, including commonly used computer softwareprogramsaswellasanyotherstandardofficeequipmentasrequiredby the position.

MaintainsregularandacceptableattendanceatsuchlevelasdeterminedattheSheriff'sOfficediscretion.

IsavailableandwillingtoworksuchovertimeperdayorperweekastheSheriff'sOffice determines is necessary or desirable to meets its needs.

Interactseffectivelywithothersandexercisesgoodjudgmentwhendealingwithpeople in sensitive situations.

Maybe assigned other duties as necessary.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledgeofstreetandroadsystems,geographicalpatternsandnumerical(address) system of Arapahoe County.

Knowledge of and the ability to operate computer aided dispatch equipment(CAD).

Knowledge of CCIC/NCIC.

Ability to work under pressure and utilize stress management skills.

Excellent multi-taskings kills.

Ability to listen, talk and @type all at the same time.

Ability to act and react to emergency and/or threatening situations in a manner consistent with the law, policies, and procedures.

Ability to communicate effectively in both verbal and written English.

Ability to communicate effectively with angry, emotional, and excited persons via telephone.

Ability to remain calm under urgent circumstances.

Ability to maintain confidentiality of records and information.

Ability to distinguish different auditory tones.

Ability to track multiple pieces of information at one time and conduct follow-up as necessary.

Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.

Ability to apply sound reasoning and decision-making.

Ability to operate computers and commonly used computer software programs, as well as any other standard office equipment as required by position.

MINIMUM QUALIFICATIONS:

EDUCATION: High School Diploma or G.E.D. equivalent.

EXPERIENCE: One (1) year of general public safety experience.

Any combination of education and experience that satisfy the requirements of the job as approved by the Sheriff.

PREFERRED QUALIFICATIONS:

EXPERIENCE: Emergency Communications experience.

PROFESSIONAL CERTIFICATIONS / LICENSES: Emergency Medical Dispatch certification.

NECESSARY SPECIAL REQUIREMENTS:

Must possess CPR, AED and First Aid certification within the initial status period.

Must possess CBI Operator Security Number (OSN) within the initial status period

Must meet the minimum acceptable level of Keystrokes Per Hour (KPH).

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all inclusive.

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

Constant use of eye, hand and finger coordination enabling the use of automated office machinery and writing utensils.

Constantly involved in oral and auditory interaction, enabling interpersonal communication, including automated devices such as the telephone and radio.

Spends 90% of the time sitting, 5% standing, 5% walking while on the job.

Occasionally stoops, kneels, crouches and balances while operating office machinery.

Frequently uses visual capacity including depth perception, color vision, and peripheral vision enabling completion of required office duties.

Occasionally lifts or carries up to 20 lbs. when moving office supplies or files.

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