Customer Experience Representative - State College Airport

Enterprise Mobility • State College, PA • 1d ago

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 / hour plus potential bonuses.

This position is located at the State College Airport - 2493 Fox Hill Rd, State College, PA 16803.

We offer a robust Benefits Package including, but not limited to:

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

Life Insurance

Training and development

We have the following schedule available:

Monday-Friday 3:00pm to 11:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 3 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.

Similar Jobs

Operations Manager I Environmental Services

Geisinger • Lewistown, PA • 1d ago

Management & Administrative

Job Summary Provides leadership, direction, and management oversight for continuous improvement of the standard Environmental Services operating model within the facility; Provides staff leadership, making sound business...

1d ago

Go to Apply

Engineering Project Manager

Penn State University Talent Acquisition • University Park, PA • 2d ago

Management & Administrative

Reference #: REQ_0000071640 APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...

2d ago

Go to Apply

School Security Officer- State College Area School District (unarmed)

Standing Stone Consulting • State College, PA • 2d ago

Management & Administrative

School Security Officer (Unarmed) Standing Stone Consulting Inc. is a professional provider of Security to many different venues including schools, universities, military bases, etc. Learn more about our company at www.s...

2d ago

Go to Apply

Customer Service Representative

Penn State University Talent Acquisition • University Park, PA • 5d ago

Management & Administrative

Reference #: REQ_0000071611 APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...

5d ago

Go to Apply

Operations Manager

CVS Health • Philipsburg, PA • 6d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

6d ago

Go to Apply

Administrative/Personal Assistant

The HR Office, Inc. • State College, PA • 1w ago

Management & Administrative

Administrative/Personal Assistant-- 108365 We are seeking a highly organized, detail-oriented, and proactive Personal Assistant to support the day-to-day operations of our client's company. This role requires exceptional...

1w ago

Go to Apply

Office Support Specialist

The HR Office, Inc. • State College, PA • 1w ago

Management & Administrative

Office Support Specialist - 108375 We are seeking a detail-oriented and adaptable Office Support Specialist to join our client's team. This role will provide a blend of administrative, order entry, and basic accounting s...

1w ago

Go to Apply

AESEDA Part-Time Administrative Assistant

Penn State University Talent Acquisition • University Park, PA • 1w ago

Management & Administrative

Reference #: REQ_0000071851 APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...

1w ago

Go to Apply

Administrative Support Assistant, Central Office

Penn State University Talent Acquisition • University Park, PA • 1w ago

Management & Administrative

Reference #: REQ_0000070697 APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...

1w ago

Go to Apply

Part-Time Staff Administrative Support Assistant

Penn State University Talent Acquisition • University Park, PA • 1w ago

Management & Administrative

Reference #: REQ_0000059899 APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.