Manager-Hotel

Lindbergh Bay Hotel and Villas • St Thomas, VI • 1d ago

Seeking a dynamic Hotel Manager to help lead our team. Our Manager will create a warm welcoming experience for every guest. Your positive attitude will guide our team to achieve greatness.

Key Requirements:

Support all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.

Will be responsible for the daily management of the hotel and its staff.

Will be responsible for managing employees, for planning, marketing, coordinating and administering hotel services.

Ensure all areas of a hotel environment run smoothly and work together successfully.

Ensurethat guests have a pleasant experience at the establishment with accommodations.

Ensure that the business is run efficiently and profitably.

Greet and register guests

Inspects the grounds, public areas and guest rooms for appearance and cleanliness

Ensure company standards for housekeeping, decor and guest services are met

Answer guest questions about hotel services and policies

Keep track of the hotel's financials

Interview, hire, train and terminate staff

Monitor staff performance, ensuring the hotel is running well and guests are happy

Coordinate front-office and back-office activities and resolve any problems

Set budgets and room rates, allocate funds and approve expenditures for various departments

Yield management and reservation experience with OTA.

Improve social media presence.

Keep payroll and budget on track.

Great communicator

Leads

the team in the development and implementation of property-wide strategies.

Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations

Builds relationships with key customers and is involved in the sales process.

Must be available to work flexible hours including evenings, weekends, and holidays.

Demonstrates hotel culture by creating a fun, happy, and safe work environment.

Performs duties of the department supervisors in his or her absence.

Responsible for the appropriate scheduling of the front office and front desk team members, labor reports, and payroll.

Monitors statistical and financial records, prepares reports for the hotel.

Assists in the development of the annual marketing plan by developing strategies to increase occupancy and revenue. ???????

Monitors the actual to budget ratios throughout the year.

Responsible for team member engagement, communications, training, and development.

Responsible for Guest Service scores, reviews the scores with the staff, site areas for improvement, and creates incentives.

Protects the hotel and assets by enforcing and maintain security, preventative maintenance, and safety program

Motivates the staff and establishes a productive and positive work environment.

Establishes consistent operating procedures

Organizes all deposits as directed by the Controller

Loads all direct bills into the system as directed by the Controller

Keeps abreast of the competition.

Provides all hiring and orientation for new employees.

Handles guest complaints and special requests.

Demonstrates a commitment to service and guest engagement.

Completes additional tasks as assigned.

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