Strategic Account Manager

PLURALSIGHT, LLC • Draper, UT • 20h ago

Job Description:

The Strategic Account Manager is responsible for the total commercial success and outcome of approximately 5 to 8 large customers and includes responsibility for the renewal and expansion of recurring revenue. You will work closely in partnership with a Customer Success Manager as well as an extended support team including a Technical Account Manager to ensure the customer engagement is successful

Who you're committed to being:

You enjoy learning and are open to new ways of doing things.

You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.

When communicating you are self-aware, insightful, and proactive.

You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.

You believe in continuous improvement and request frequent feedback from others.

What you'll do:

Leverage Meddpicc and the Three Whys framework across book.

Develop and implement effective account strategies and plans for each customer.

Ownership of the full sales cycle for both renewals and new business within each account.

Effectively build relationships and active engagement with a broad range of stakeholders on the customer and Pluralsight side, including executive alignment.

Research and understand the customer's business and serve in a consultative capacity to align Pluralsight's solutions to help the customer achieve their strategic objectives.

Financial and sales activities including developing proposals, business cases, forecasting, negotiating business terms, contracts and guiding all activities related to the commercial transactions.

Experience you'll bring:

Value-based, strategic sales skills. Pluralsight leverages the Meddpicc and Three Whys framework to establish a deep understanding of customers' needs and challenges. This ensures we tightly align and deliver strong value and business outcomes.

Ability to successfully navigate and manage large, complex accounts.

Strong communication skills, both written, verbal and presentation.

Team leadership to help formulate and execute an account and customer support plan.

Proven strategic negotiation and closing skills with a successful track record of navigating stakeholders within large complex organizations and internally.

Travel to customers (in-person meetings are a KPI).

Requirements:

Requires a minimum of 5+ years of related or equivalent experience.

Experience selling in a SaaS organization, ideally with multi-year SaaS contracts into the C-Suite.

This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.

Why you'll love working here:

We're a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location (US HQ's located in Dallas, TX)

We're mission driven and guided by our culture pillars

We have a strong commitment to diversity and belonging

We cultivate a culture of trust, autonomy, and collaboration

We're lifelong le arners and champion team member growth and advancement

We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and, wellness reimbursements, Pluralsight subscription, professional development funds... For full info follow application link.

Go to Apply

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