We're excited to add a Strategic Account Manager (SAM) who plays a critical role in supporting the Strategic Account Executive (SAE) by driving sales execution, optimizing customer programs, and ensuring seamless handoff of newly acquired business. Acting as a Subject Matter Expert (SME) in Tyndale's systems, processes, and product offerings, this role enables the Strategic Account Executive team to efficiently land new business and transition it to the National Account Executive (NAE) and Account Management (AM) teams for long-term success.
This role partners closely with the SAE to support customer presentations, tailor solutions, manage program setup, and provide high-value sales support. The SAM does not require prospecting or lead generation but plays a vital role in sales execution, process optimization, and internal collaboration to ensure business growth and smooth transitions.
HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days per week and 3 days per week remotely. To be considered, candidates must reside within a commutable distance from our Tyndale headquarters in Bucks County, PA
The Tyndale Company is a private, 9x Top Workplace winner in PA and 4x winner in TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector -- including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We're a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We're the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.
Strategic Sales Support & Subject Matter Expertise
Support Strategic Account Executives in developing tailored solutions for complex client needs.
Act as a subject matter expert on systems, ordering platforms, and program capabilities.
Participate in sales presentations, product demonstrations, and system walkthroughs.
Assist in preparing customized proposals, pricing models, and product samples.
Troubleshoot sales-related challenges and recommend program-level solutions.
Coordinate with internal teams (Operations, Pricing, Contracts) to align on new account structures and requirements.
Internal Liaison & Cross-Functional Coordination
Serve as the primary liaison between the Sales team and internal departments such as Operations, Finance, and IT.
Facilitate cross-functional collaboration to execute custom program elements.
Identify and resolve implementation barriers early in the sales process.
Prospect Engagement & On-Site Support
Attend key meetings with prospects to support technical discussions and proposal reviews.
Engage with decision-makers to provide guidance on program structure, capabilities, and onboarding.
Implementation Planning & Handoff
Build detailed implementation plans that define program workflows and expectations.
Lead internal communications to ensure post-sale readiness.
Conduct thorough handoffs to Account Management, including documentation of client requirements, contract specifics, and service plans.
Host knowledge transfer sessions with internal stakeholders to ensure alignment.
Strategic Focus & Process Optimization
Play an active role in winning and launching high-value accounts.
Ensure a seamless experience from initial engagement through onboarding.
Continuously evaluate the sales support process and suggest improvements to enhance efficiency and client satisfaction.
Qualifications
Experience: 5+ years managing strategic accounts in a similar industry or 3 years of Tyndale Account Management experience with sustained Exceeds level performance.
Education: Associate's Degree or equivalent related experience required; Bachelor's Degree preferred.
Technical Proficiency: Strong computer skills, including proficiency in Microsoft Office, Adobe Acrobat, and prior experience with MAS 500 (a plus).
Excel Expertise: Advanced proficiency in Microsoft Excel, including pivot tables, data comparison, data sorting, and filtering.
Analytical & Problem-Solving Skills: Strong ability to analyze data, identify trends, and develop solutions to improve sales execution and account transitions.
Technical Communication: Ability to understand, communicate, and explain technical information related to systems, programs, and product offerings.
Independence & Adaptability: Quick learner with the ability to work independently and manage multiple priorities in a fast-paced environment.
Communication & Relationship Management: Exceptional verbal and written communication skills, with a proven ability to build strong relationships with internal and external stakeholders.
Detail-Oriented & Organized: High level of accuracy, efficiency, and attention to detail, with strong organizational and time management skills.
Travel Requirement: Ability to travel up to 35% nationally and regionally, including air and car travel.
Physical Requirements: Must be able to lift up to 50 lbs when assisting in Tyndale Fitting Services.
Driver's License: Valid driver's license required
Benefits
Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.
Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.
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