Are you ready to lead one of C.H Robinson's most critical and high-impact customer relationships? As a Strategic Account Manager (SAM) , you'll be at the forefront of driving growth and retention across a complex, top-tier strategic account. This role is more than managing day-to-day operations-it's about building deep credibility, cultivating relationships from the ground floor to the C-suite, and delivering innovative solutions that make a real difference. You'll leverage your broad expertise in C.H. Robinson's industry-leading services, technology, and business processes to uncover new opportunities, solve complex challenges, and provide exceptional service that keeps our customers coming back. If you thrive in a fast-paced, relationship-driven environment and are passionate about strategic problem-solving, this is your chance to make a lasting impact.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site from Dallas Regional Center in Plano, TX with your peers 4 days a week, fostering creativity and producing impactful results through face-to-face interactions.
Responsibilities:
Business Development
Build and expand relationships across departments and senior leadership within customer accounts
Identify and qualify new opportunities to grow market share using CRM and internal resources
Represent CHR's digital solutions with confidence, applying technology and analytics to customer strategy
Lead strategic negotiations and pricing discussions based on customer buying habits
Conduct regular business reviews using data and insights to uncover growth opportunities
Own account strategy including RFPs, proposals, and award management
Collaborate with internal teams to develop tailored solutions and drive pipeline development
Financial Accountability & Process Efficiency
Monitor account health through financial, volume, and performance reports
Manage payment terms and ensure timely AR processes
Identify cost-saving and process improvement opportunities through smart solutions
Lead pricing strategy and RFP execution using internal tools and SMEs
Customer Experience
Serve as the primary point of accountability for customer satisfaction and service delivery
Proactively assess customer needs and translate them into strategic initiatives
Build and manage effective account teams across geographies and divisions
Drive continuous improvement plans and track progress toward service excellence
Navigate complex conversations with tact and diplomacy
Advocate for customer needs internally to ensure alignment and prioritization
Lead seamless transitions of customer accounts and leverage automation where possible
Respond to customer feedback and lead corrective action planning
Required Qualifications:
Bachelor's degree from an accredited college or university
Minimum 6 years of previous sales and/or account management experience
Experience managing large, complex, multi-location customers
Ability to travel up to 40% (domestically)
Preferred Qualifications:
Transportation and/or supply chain knowledge
Demonstrated influencing, negotiation, collaboration, communication and presentation skills
Proven track record of delivering measurable financial results through sales or account management solutions
Demonstrates and drives a data driven approach
Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$97,400.00 - $162,200.00
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE//Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
