(Medical) Receptionist-Leominster

Fallon Health • Leominster, MA • 1d ago

Overview

About Fallon Health:

Fallon Health is a company that cares. We prioritize our members-always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon delivers equitable, high-quality coordinated care and is continually rated among the nation's top health plans for member experience, service, and clinical quality. Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs-including Medicare, Medicaid, and PACE (Program of All-Inclusive Care for the Elderly)- in the region. Learn more at fallonhealth.org or follow us on Facebook, Twitter, and LinkedIn.

About Summit ElderCare :

Fallon Health operates the largest Program of All-Inclusive Care for the Elderly (PACE) in New England and the fifth largest in the country. Called Summit ElderCare, Fallon's PACE helps provide older adults and their caregivers with a welcome alternative to nursing home care. Participants in Summit ElderCare have access to comprehensive medical services and social support at a Summit ElderCare site while they keep the independence of living in their own homes and communities.

Brief Summary of Purpose:

The SE Secretary/Receptionist has overall responsibility for all daily front office functions. Ability to direct all calls to the appropriate department and staff and obtain and convey messages. Ability to handle a multi-line phone system efficiently with comparison and calmness. Responsible for the maintenance of records of transportation for the members of the program and maintain a good relationship with our transportation vendor. Serves as the primary contact for all transportation concerns. Responsible for all daily incoming and outgoing mail, faxes and copying needed for all departments.

Responsibilities

Job Responsibilities:

Greet participants and public with positive demeanor.

Answer telephone calls; direct calls to appropriate staff; transcribe and convey messages

Open and sort incoming mail

Type general office correspondence; letters, memorandums, etc.

Maintain and distribute faxes utilizing e-faxing

Call and fax all transportation changes to vendor

Maintain accurate arrival/departure time log

Notify all needed departments of transportation changes and cancellations

Log grievances and/or incidents into database for purpose of quality improvement

Responsible for scheduling all outside medical appointments as well as intakes, obtaining medical records and scheduling transportation if necessary

Maintaining the Electronic Health Record (EHR) utilizing NextGen ensuring that charts are current

Entering authorizations using QNXT

Scheduling intakes when enrollment nurses call and processing the paperwork for the intakes

After Service Plan (when the potential enrollee enrolls for the `1st of the month) is complete, new enrollees information need to be put into the NextGen and processed

Covers Receptionist for lunch

Scan all medical records from current and previous providers accurately and in a timely manner within the Electronic Health Record (EHR)

Generally establish own work plan and priorities, using and/or modifying established procedures to assure timely completion of assigned work in conformance with established departmental policies and standards

Qualifications

Education:

High school graduate or equivalent

License/Certifications

Alzheimer's certification or willingness to be certified.

CPR certification or willingness to be certified essential.

Experience:

2 years of customer service, secretarial, or receptionist position

Computer skills (Word, Excel, Power Point) is a must

Knowledge of IDX is desirable

COVID-19 Vaccination:

With the end of the Global Coronavirus COVID-19 Pandemic, Fallon Health no longer requires all employees to be vaccinated against COVID-19 except for employees who are in jobs that under state and federal laws, regulations and policies are required to be vaccinated and/or they are in Member/participant facing positions.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location US-MA-Leominster

Posted Date 8 hours ago (9/22/2025 12:18 PM)

Job ID 8099

Positions 1

Category Administrative/Clerical

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