Call Center Representative

Aston Carter • Tempe, AZ • 2d ago

Job Title: Logistics Call Center Representative

Job Description

As a Logistics Coordinator, you will serve as a Remote Gate Agent, supporting numerous drivers nationwide. Using two-way audio/video communication, you'll verify truck specifications and coordinate the arrival, loading, unloading, and departure at various facilities. This role demands extreme attention to detail, the ability to thrive in a fast-paced environment, and excellent communication skills, as you will interact with approximately 200 drivers daily.

Responsibilities

Act as a Remote Gate Agent, providing support to drivers across the country.

Utilize two-way audio/video communication to verify truck specifications.

Coordinate and communicate updates regarding warehouse, facility, and distribution center operations.

Manage gate operations to allow on-site associates to focus on other tasks.

Engage in clear and effective communication with approximately 200 drivers daily.

Essential Skills

Proficiency in Microsoft Office and customer service orientation.

Excellent phone etiquette.

Ability to quickly learn and adapt in a fast-paced environment.

Strong problem-solving skills and adherence to standard operating procedures.

Proficiency with Microsoft Excel and keyboard shortcuts.

Ability to multitask and manage multiple projects simultaneously.

Additional Skills & Qualifications

1+ year of high-volume call center customer support experience or strong retail customer service experience.

Demonstrated strong job tenure.

Tech-savvy with experience in logistics, intermodal operations, and call center environments.

Great customer skills and awareness.

Work Environment

This role requires on-site presence five days a week. Training occurs from Monday to Friday, 8:00 am to 4:30 pm for three weeks, with the first day extending to 5:30 pm. Mandatory overtime is expected during peak seasons from October to January, adding a sixth workday with 10-hour shifts.

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Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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Robert Half • Scottsdale, AZ • 23h ago

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