Administrator, Order Support

Ricoh Americas Corporation • Duluth, GA • 1w ago

Position Profile

The Order Administrator supports the Sales organization by managing the end-to-end order process for equipment, services, and service delivery. This role serves as a central point of contact from order booking through billing and funding, ensuring accuracy, timeliness, and customer satisfaction. The Administrator collaborates across departments including Sales, Billing, Supply Chain, Planning, Enterprise Services, RFS, and Third-Party Lease Vendors.

Key Responsibilities

Receive and process sales orders from Sales Representatives.

Evaluate revenue and cost factors including pricing, lease rates, vendor credits, promotions, and compensation.

Verify product information and pricing against contracts and published structures.

Ensure all supporting documentation is complete and accurate.

Complete orders per Ricoh policies and quality standards.

Maximize order processing efficiency to meet delivery and invoicing timelines.

Review leasing program results and document accuracy.

Provide order status updates and reconcile Order Management reports.

Serve as a subject matter expert on customer accounts and order @types.

Resolve post-submission order issues and coordinate paperwork flow.

Manage Oracle-booked orders through delivery, invoicing, and funding.

Prevent order rollovers by ensuring timely progression.

Communicate order status across departments.

Run and format Order Management reports.

Utilize Microsoft Office tools, especially Excel and PowerPoint.

Meet targeted KPIs and act as a funding liaison post-invoicing.

Handle complex customer and lease invoicing disputes.

Ensure transactions are billable and fundable before installation.

Initiate and process lease funding.

Liaise with third-party leasing companies to resolve issues.

Train new employees and assist with complex orders.

Perform other duties as assigned.

Qualifications

Associate degree or equivalent business experience required.

Bachelor's degree preferred.

Minimum 3 years of experience in sales, customer service, operations, or finance.

Experience supporting sales/service organizations and managing multiple priorities.

Knowledge, Skills & Abilities

Proficiency in Windows, Microsoft Office (Excel, Word, PowerPoint).

Accurate typing and data entry skills.

Strong communication and presentation abilities.

Excellent organizational and analytical skills.

Ability to multitask and collaborate with sales personnel.

Oracle experience preferred.

Capable of training new employees.

Working Conditions & Physical Demands

Office environment with standard lighting, ventilation, and noise levels.

Daily interaction with Sales, Operations, and Customer Care teams.

Occasional overtime required to meet deadlines.

Moderate stress due to monthly cutoffs and response time demands.

Sedentary work with occasional walking, standing, and light lifting (

Regular use of keyboard, calculator, and basic tools.

Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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