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Customer Service Specialist

Staffmark Investment LLC • Strykersville, NY • 17h ago

Customer Service Specialist - Join a Leading Federal Contract TeamAre you a customer service professional with strong communication skills and a passion for problem-solving? We're seeking a Customer Service Specialist in East Aurora, NY, to support one of the nation's largest federal contracts. This is a direct hire opportunity with excellent pay, bonus potential, and a flexible schedule after training. \Please note, this is an in-office position. Candidates MUST be within commuting distance of East Aurora, NY Hours & PayPay: $17.20-$17.75/hour + monthly bonuses (average $3,000/month commission potential)Training Schedule: Monday-Thursday, 8:00 AM-5:00 PM; Friday, 8:00 AM-4:30 PMPost-Training Schedule: Flexible! Monday-Thursday, 8:00 AM-9:00 PM; Friday, 8:00 AM-7:00 PM (must work two evenings until 9:00 PM per week; choose your 8 hours within these times) What You'll Do- Handle inbound and outbound calls to assist customers and resolve account issues- Skip-trace debtors to locate current residence and employment information- Negotiate payment arrangements and provide repayment solutions- Review accounts, schedule follow-ups, and document all interactions accurately- Follow scripts, policies, and federal/state laws while delivering excellent service- Work collaboratively with team members and supervisors to ensure customer satisfactionWhy You'll Love This RoleEnjoy a supportive and professional work environment along with comprehensive benefits, including health, dental, and vision insurance, 401(k) with company match, paid time off, paid training, paid holidays, referral bonuses, disability and life insurance, and access to an employee assistance program. You'll also benefit from a flexible schedule, steady work hours, and significant bonus opportunities (average of $3,000/month in commission potential).What You'll Bring- High school diploma or GED required- Minimum 1 year of customer service or collections experience- Strong computer and Microsoft Office skills- Excellent verbal communication and problem-solving abilities- Ability to work independently and maintain attention to detail- Bilingual skills are a plus Ready to take the next step in your customer service career with a stable and rewarding opportunity?Click Apply Now to join a team that values your skills and offers long-term career growth! \Please note, this is an in-office position. Candidates MUST be within commuting distance of East Aurora, NY* The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.About StaffmarkStaffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, trainin

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