Customer Service Specialist

Staffmark Investment LLC • Bloomfield, NY • 2d ago

Staffmark is seeking a Customer Service Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment. Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY Pay: $17.20 - $17.75/hour + Monthly Bonus OpportunitiesSchedule:Training:- Monday - Thursday: 8:00 AM - 5:00 PM- Friday: 8:00 AM - 4:30 PMPost-Training (Flexible Schedule):- Monday - Thursday: 8:00 AM - 9:00 PM- Friday: 8:00 AM - 7:00 PM- Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.Responsibilities:- Contact debtors regarding delinquent accounts and payment options- Make inbound and outbound collection calls- Skip-trace to locate debtor contact and employment information- Negotiate payments, arrangements, or escalate complex cases- Document all interactions and follow scripts verbatim- Perform data verification for special cases (e.g., disability, bankruptcy, etc.)- Comply with federal/state regulations and internal policies- Other duties as assigned based on the line of businessQualifications:- High school diploma or GED required- Minimum 1 year of collections experience- Strong reading, typing, and communication skills- Familiarity with modern office procedures and computer systems- Excellent attention to detail and organizational abilities- Ability to follow procedures and work independentlyOur partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity. \Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.About StaffmarkStaffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phase

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