Deputy Director of Operations and Administration (Assistant Director)
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Deputy Director of Operations and Administration (Assistant Director)
Salary
$97,126.00 - $167,415.00 Annually
Location
Norfolk, VA
Job Type
Permanent Full-time
Job Number
13512
Department
Maritime Center
Opening Date
09/22/2025
Closing Date
10/12/2025 11:59 PM Eastern
Description
Benefits
Questions
Description
Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin , sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.
The City of Norfolk, Maritime Center - Nauticus is seeking to hire a Deputy Director of Operations and Administration. This position plays a critical leadership role at Nauticus by directing the museum's operations with a focus on efficiency, coordinating interdepartmental collaboration, cultivating teamwork, and leading change management. Reporting directly to and working closely with the executive director, this individual is responsible for overseeing guest service functions, exhibits, facility/department operations, capital improvement projects, administrative functions, and internal processes. The position also supports strategic initiatives to improve efficiency, compliance, and performance, and serves as a primary liaison with the City of Norfolk.
Department Hiring Salary Range: $97,126 - $ 167,415
Essential Functions
Essential functions include but are not limited to:
Serves as the leader of the organization's day-to-day operations.
Identifies best practices and improves internal systems throughout the organization with an eye toward future needs and budget realities.
Serves as primary liaison with all departments within the City of Norfolk.
Oversee city budget, accounting, financial reporting and compliance
Manages HR policies, staff onboarding, and payroll
Provides guidance, mentorship, and professional development opportunities to foster a high-performing and engaged team at all levels.
Leads by mentoring, informal coaching, collegial leadership support; visible, approachable sounding board/resource for all staff
Oversee administrative processes
Builds strong internal service culture focused on teamwork and accountability
Evaluates the effectiveness of specific programs to determine if objectives are being met.
Manages and participates in the development and administration of the budget.
Acts as Department Director when Director is absent.
Perform specific tasks assigned by the Director, as needed.
Direct Reports
Directs the guest services department, ensuring a superior guest experience onboard the battleship, inside the museum, and with Nauticus' cruise ship operation while ensuring the safety of all stakeholders on site.
Directs and delegates day-to-day tasks and projects of administrative team.
Consults with and advises Exhibits Manager in day-to-day operations/maintenance and projects.
Consults with and advises Facility Manager in day-to-day maintenance and repair of Nauticus, Battleship and Cruise terminal physical space, indoors and out.
Advise on capital projects and new purchases.
Provides excellent management for operational direct reports, encouraging innovation and excellence.
Strategic Plan
Plays a leadership role in institutional strategy discussions and develops appropriate strategies to make progress on strategic plan, as well as developing and monitoring metrics for measuring success. Partners in and supports data collection and analysis of results.
Leads institutional effort to create, implement, and advance facilities master plan, as indicated by the strategic plan.
Institution-wide Processes and Efficiency
Develop policies and programs that foster good internal communications.
Works closely with all departments to build efficiencies, promote coordination and collaboration.
Monitor, evaluate, and improve staff efficiency by defining, measuring, analyzing, and improving processes within and across departments throughout the organization.
Be a change agent and lead change where necessary.
Education/Experience
Work requires specialized knowledge in a professional or technical field. Work requires professional level of knowledge of a discipline equivalent to that which is acquired in a Master's degree-level of study, preferably in the area assigned.
Five years' experience in a related field, preferably in a management capacity; or an equivalent combination of education and experience.
Preferred Education/Experience:
Bachelor's degree or higher.
Five years' experience in fields utilizing the required knowledge, skills, and abilities such as museum operations, museum staff supervision, business/public administration; budgeting, financial oversight and planning; or management/program analysis.
Additional Information & Requirements
Work Location: 1 Waterside Drive, Norfolk, VA 23510
Work Hours: Monday - Friday
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job @type.
Non-City
Positions listed with a job @type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree
Master's Degree or higher
03
Do you have a Bachelor's Degree or higher in Management, Finance, Business or Museum Studies?
Yes
No
04
How many years of management experience in a museum or an entertainment-related environment do you possess?
Less than one year
One to three years
Three to five years
Five or more years
05
Please describe your management experience in a museum or an entertainment-related environment. If you do not have any management experience in a museum or an entertainment related environment, please @type N/A.
06
Do you have experience analyzing programs and other special projects to determine their effectiveness and efficiency?
Yes
No
07
Please describe your experience analyzing programs and other special projects to determine their effectiveness and efficiency. Please ensure this information is represented in your work history above. If you do not have any experience analyzing programs and other special projects to determine their effectiveness and efficiency, please @type N/A.
08
Do you have experience working closely with a Board of Directors and other stakeholders?
Yes
No
09
Please describe your experience working closely with a Board of Directors and other stakeholders. Please ensure this information is represented in your work history above. If you do not have experience working closely with a Board of Directors and other stakeholders, please @type N/A.
10
This position requires the ability to work some nights and weekends. Are you able and willing to accept this scheduling requirement?
Yes
No
11
The expected hiring salary range for this position is $97,126 to $111,694. Are you willing to accept a salary within this range?
Yes
No
12
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
13
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
14
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
Required Question
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