The franchised Echo Suites by Wyndham location in Springfield, Missouri is seeking a Dual General Manager - LaQuinta Inn and ECHO Suites Springfield, MO (Franchise) to join its team at the LaQuinta Inn and ECHO Suites Springfield, MO?.
The Role
Gibson Hotel Management is seeking an experienced and motivated Dual General Manager to oversee daily operations, inspire our team, and deliver outstanding guest experiences for our LaQuinta Inn and Suites and our SOON-TO-OPEN Echo Suites by Wyndham Hotels and Resorts in Springfield, Missouri.
This role is perfect for someone who thrives on building strong teams, driving results, and taking ownership of a hotel's success. If you're ready to lead with positivity, strategy, and a commitment to excellence, we'd love to have you grow with us at Gibson Hotel Management, Inc.
Gibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award-winning and privately held hotel management, investment, and hotel development company. We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. The ideal candidate will have experience leading teams to success through positivity and goal-oriented tasks. We have an amazing group of team members who will thrive under the right leader! COMPETITIVE PAY based on experience. Eligible for Health, Dental, Vision and Life Insurance. Free Telehealth and 401(k) benefits, cell phone stipend, along with Daily Pay!!
We pride ourselves on exemplifying an inviting company culture that welcomes all from many paths of life. We respect our employees and like to know what is going on day to day in order to cultivate an environment that they enjoy and is efficient for them. We love to recognize our staff for achievements and success! The most rewarding part is the return that we invest in our employees to grow them to the next level in their career. We invite you to grow with us as there are many exciting avenues for the future of Gibson Hotel Management, Inc.
Mission Statement:
"We are dedicated to: Our team members by fostering their professional growth... Our guests by providing genuine hospitality... Our partners by generating exceptional returns.
Vision Statement:
"Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities."
Please apply here or contact our Human Resources Generalist, Kiarah Childress at kiarah.childress@mgibsonhotels.com, to further discuss this position if you have any questions or would like to discuss the opportunity further!
What you'll do
Supervision & Monitoring
Make sure front desk staff, executive housekeeper, housekeepers, maintenance person, & van drivers are all performing as specified in detail on their job descriptions.
Coaches and counsels, hires and fires appropriately in accordance with forecast.
Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring to other Gibson Hotel Management hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened.
Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered.
Create a productive working environment for employees.
Maintains a positive attitude during interactions with guests, vendors, and employees.
Deals with employees and guests in a fair and consistent manner.
Develops a personal schedule and organized system to complete job activities on time.
Ensures messages are clear and understood and individual communication needs addressed.
Think through questions or problems and determine appropriate solution.
Considers all liability issues first and foremost before making any decision.
Covers other areas of the hotel as needed.
Ensure that guest call back program is in place and repeated.
Follows M. Gibson Hotels employee handbook for rules and regulations.
Adheres to all M. Gibson Hotels Standards of Conduct policies & procedures.
Ensure pantry is stocked and business center and HSIA is in good order.
Guest Service & Satisfaction
Responds promptly to any guests' inquiries or complaints (if reasonable) by either doing it himself or herself or delegating an employee to help.
Living the guest service philosophy is always first.
Offers alternate solution if guest demand cannot be met.
Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger.
Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest.
Acknowledges every guest with eye contact, nod, & greeting.
Individual Effectiveness
Arrives to work on time; gives advance notice when absence is anticipated.
Maintains honesty with all employees & guests; helps other employees when needed.
Refrains from eating, drinking, or smoking in the presence of guests.
Grooms properly by displaying healthy personal hygiene & wearing proper uniform (no jean pants) with name tag.
Expected to be on call 24 hours a day, 365 days a year.
Addresses all problems & issues with the managing partner of that hotel (all purchasing, marketing, and personnel responsibilities are with the GM and the managing partner of that hotel, as well).
Works with the assistant general manager to complete any duties assigned only if the GM does not have sufficient time to perform these duties himself/herself.
Follows a position's job description whenever working that position.
Maintains excellent communication with employees and the corporate office.
You'll be successful if you have
Degree in Business Administration, Hospitality Management or related field is preferred, 2-4 years in hospitality management, Strong leadership and team-building skills, Excellent communication and interpersonal skills, Highly organized with excellent attention to detail, Positive attitude, Team Player.
Required Qualifications/Experience
High School Diploma or equivalent.
Benefits
Health Insurance, Vision Insurance, Dental Insurance, 401(k) with match, Critical Illness, Short Term Disability Long Term Disability, Life Insurance, Hospital Indemnity, Daily Pay, PTO, Free Telehealth Program, Potential Incentive (Bonus) Plan, Cell Phone Stipend.
APPLY (kiarah.childress@mgibsonhotels.com?subject=Dual%20General%20Manager%20-%20LaQuinta%20Inn%20and%20ECHO%20Suites%20(Franchise)%20%E2%80%93%20Springfield%2C%20MO&body=I)
Brand: Echo Suites by Wyndham
Location: Springfield, Missouri, United States, 65803
Employment Status: Full-time
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHR's hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.
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Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.
