Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
MBI (T2)
Job Family:
Professional Engineering
Job Qualifications:
Skills:
Quality Assurance Testing, Quality Auditing, Quality Control (QC)
Certifications:
None
Experience:
7 + years of related experience
US Citizenship Required:
No
Job Description:
Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we're building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families.
For our Human-in-the-Loop (HITL) support for FOIA/PA, the Quality Control Manager oversees the quality analysis process of FOIA/PA requests and provides leadership to the quality control analysts performing quality audits of completed FOIA/PA requests. The role focuses on quality control, metrics and defects to ensure the highest quality output completing redaction of Veteran files. The candidate will work closely with the FOIA/PA technical tools staff and FOIA/PA subject matter experts (SMEs) to define quality controls and to meet the FOIA/PA completed throughput capacity required. Candidates must have a REAL ID.
Responsibilities:
Manages the FOIA/PA quality analysis process and provides leadership to ensure the external and internal requirements are met before redacted documents are delivered to VBA customer.
Lead regular meetings to cultivate effective working relationships between cross-functional groups for the development of action plans to address quality issues.
Manages quality control analysts and ensures quality control standards are met.
Interacts with FOIA/PA subject matter experts to ensure technical accuracy of completed redaction documents.
Audits training classes at subcontractor sites based on a training schedule. Travel is required to conduct these on-site training classes at subcontractor facilities.
Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction business rules and processes.
Maintains current knowledge of FOIA/PA technology, functionality and capabilities.
Build and maintain productive relationships across internal teams, external partners, and executive leadership.
Participate in cross-functional FOIA/PA working groups to address service delivery challenges and improve inter-agency coordination
Qualifications:
7+ years of progressive quality control experience with a BA/BS degree
2+ years of experience evaluating redacted documents for FOIA or PA purposes
Expertise in process improvement, technology adoption, and stakeholder engagement strategies.
Outstanding written and verbal communication skills with the ability to present to business leaders
Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
DESIRED QUALIFICATIONS
Master's degree
Current or previous Veterans Affairs experience
Experience developing technical presentations and/or writing and presenting business case and white papers or writing and contributing to industry proposals is a plus
WHY GDIT:
Work on a mission that matters-delivering outcomes for Veterans and their families.
Access the latest cloud and automation technologies in a modern engineering environment.
Enjoy flexible work options, continuous learning, and a strong culture of purpose and performance.
Be part of a collaborative team driving innovation in government IT.
The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
T elecommuting Options:
Remote
Work Location:
Any Location / Remote
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
