Pharmacy Customer Service Associate

Walgreens • Maryville, TN • 3d ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID: 1680096BR

Title: Pharmacy Customer Service Associate

Company Indicator: Walgreens

Employment Type: Flexible hours

Job Function: Retail

Full Store Address: 220 FOOTHILLS MALL DR,MARYVILLE,TN,37801

Full District Office Address: 220 FOOTHILLS MALL DR,MARYVILLE,TN,37801-05516-06993-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 06993-MARYVILLE TN

Pay Type: Hourly

Start Rate: 16

Max Rate: 18

Similar Jobs

Physical Therapist PRN

Community Health Systems • Knoxville, TN • 12h ago

Hospital & Medical

Physical Therapist PRN Benefits: 401k with Matching Flexible Scheduling Competitive salary Student loan program (Full Time Only) Educational Reimbursement (Full time Only) Job Summary The Physical Therapist evaluates, pl...

12h ago

Go to Apply

PT / Physical Therapist - Home Health

BrightSpring Health Services • Knoxville, TN • 12h ago

Hospital & Medical

Our Company Adoration Home Health and Hospice Overview Are you a Physical Therapist looking for a new opportunity? Adoration Home Health is seeking a passionate, dedicated Home Health PT to join our team in ? Knoxville,...

12h ago

Go to Apply

Registered Nurse

Actalent • Knoxville, TN • 1d ago

Hospital & Medical

Job Title: Registered Nurse Job Description As a Registered Nurse, you will play an integral role in assisting providers within a clinic setting. This position involves preparing and maintaining patient charts, schedulin...

1d ago

Go to Apply

Registered Nurse

Actalent • Knoxville, TN • 1d ago

Hospital & Medical

Registered Nurse - Clinic Nurse Location: Knoxville, TN Schedule: Monday-Friday, 8:00 AM-4:30 PM (Fridays until 3:00 PM) Position Overview We are seeking a skilled and compassionate Registered Nurse to support healthcare...

1d ago

Go to Apply

3rd Shift Phlebotomist

Actalent • Knoxville, TN • 2d ago

Hospital & Medical

Job Title: Phlebotomist Job Description The Phlebotomist will perform phlebotomy and skin punctures on patients according to established protocols to obtain suitable specimens for accurate clinical results. The role requ...

2d ago

Go to Apply

HYBRID Patient Recruitment Associate - Knoxville

Actalent • Knoxville, TN • 2d ago

Hospital & Medical

Hybrid Patient Recruitment Associate-Knoxville, TN Onsite Presence Required - Must Be Local. Please--DO not apply if you are unable to be onsite in KNOXVILLE at least 3 days/week Responsible for recruiting participants f...

2d ago

Go to Apply

CERT NURSE MIDWIFE

Covenant Health Inc. • Knoxville, TN • 6d ago

Hospital & Medical

Overview Midwife, Fort Sanders Women's Specialist Full Time, 80 Hours Per Pay Period, Variable Shifts 6th CNM to be able to cover hospital 6 days a week and office 3 days a week Perinatal Center Overview: At Fort Sanders...

6d ago

Go to Apply

Hybrid Patient Recruitment Associate

Actalent • Knoxville, TN • 1w ago

Hospital & Medical

Hybrid Patient Recruitment Associate-Knoxville, TN Onsite Interviews Required - Must Be Local Responsible for recruiting participants for clinical trials through tele-screening, chart review, and patient engagement. This...

1w ago

Go to Apply

Pharmacy Technician- 2-3 Years Of Exp- State TN License & Certification Mandatory-Knoxville TN- Immediate Hiring!!!!

Actalent • Knoxville, TN • 1w ago

Hospital & Medical

Pharmacy Technician Job Description We are seeking a dedicated Data Entry Pharmacy Technician to join our team. The role involves compounding data entry for up to 350 prescriptions per day, entering formulas for prescrip...

1w ago

Go to Apply

Pharmacist Per Diem

Fresenius Medical Care North America • Knoxville, TN • 1w ago

Hospital & Medical

PURPOSE AND SCOPE: Dispenses drugs prescribed by physicians and other health practitioners and provide information to patients about medications and their use. May advise physicians and other health practitioners on the...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.