Patient Experience Supervisor - Olympia Fields, IL

AUNT MARTHAS YOUTH SERV CTR., INC. • Carpentersville, IL • 7h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12991208

Patient Experience Supervisor

Regular Full-Time

19990 Gov Hwy, Olympia Fields, Olympia Fields, IL, US

6 days agoRequisition ID:2644

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Salary Range:\$18.00 To \$20.00 Hourly

Location:1536 Vincennes Ave, Chicago Heights, IL 60411\ Compensation:\$19 - \$20 per hour

About Us:\ Aunt Marthas Health and Wellness is dedicated to providing exceptional care and equitable access to healthcare services for our communities. We foster a culture of innovation, ensuring that our team is empowered to deliver the highest quality care in a safe and supportive environment.

Position Overview:\ Under the direct supervision of the RN Health Center Administrator, the Patient Experience Supervisor provides leadership and support to Medical Office Assistants (MOAs). This role ensures positive patient experiences by maintaining efficient front-office operations, accurate registration and billing practices, and a safe, customer-centered health center environment. The Patient Experience Supervisor works collaboratively with the Patient Care Supervisor and healthcare team to promote seamless clinical and administrative operations.

Key Responsibilities:

Front Office & Administrative Oversight:

Supervise MOAs to ensure excellent customer service and efficiency

in daily operations.

Oversee patient registration, appointment scheduling, insurance

verification, co-pay collection, and accurate data entry in the EHR system.

Ensure administrative tasks, phone messages, patient cases, and

eligibility issues are resolved within 48 hours.

Conduct daily huddles to review schedules, address issues, and align

priorities.

Monitor and enforce compliance with signage, registration standards,

and front-office workflows.

Perform daily cash reconciliation, batch closing, and weekly bank

deposits per agency procedure.

Coordinate health center equipment and supply needs, repairs, and

inspections.

Act as Safety Site Coordinator to promote compliance with safety

protocols.

Supervision & Training:

Provide onboarding and training for all newly hired MOAs.

Conduct staff performance evaluations and manage disciplinary actions when necessary.

Approve time punches through ADP and collaborate with central scheduling on staff schedules.

Mai

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