Compensation Details:
$65000 - $70000 per year
Job Description:
Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home? through a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Handyman Services is changing the home improvement industry. We provide a professional, reliable service to customers, create a special place for talented Craftsmen to work, and help our owners rapidly create wealth in a high-margin business.
What You'll Do:
The Training and Onboarding Specialist will partner with new Franchise Owners during the most important phases- preparing and opening their business! This role is the primary point of contact for Franchise Owners as soon as they enter the network and up to their 2nd week of opening. The Training and Onboarding Specialist will directly impact franchisee profitability, employee retention and sales growth. This role will report to the Training Operations Manager.
Focus areas include (but are not limited to):
Franchise Owner fulfillment of objectives & engagement in the onboarding process
Coaching existing and tenured Franchise Owners virtually and in-person
Facilitating virtual, webinars, and in-person classrooms for content Delivery
Facilitating New Office Openings (which includes up to 50% travel per month)
Franchise Owners spend up to 16 weeks preparing for their GoLive week, and learning the Best Demonstrated Practices of the system. During onboarding, the Training and Onboarding Specialist (TOS) guides Owners through setting up their business and ensure best demonstrated practices are followed. The TOS performs daily administrative duties while documenting and facilitating all relevant conversations with Owners and their staff. In addition, there is an emphasis to expose new owners early to Ace Handyman Services' culture, model, and Service Path. Depending on needs, the TOS may perform the initial on-site visit during GO Live to reinforce that training and bolster the confidence of the Franchise Owner's new TEAM.
What you need to succeed:
Reliable, accountable, and professional at all times
Ability to travel up to 50% of the time.
Positive, motivating, and effective interpersonal communication skills (verbal and written) - a pleasant demeanor but ability to be firm regarding deadlines and expectations
Competencies and excellence in project management, customer focus, business acumen, implementation/facilitation, training, and relationship building & influencing
Degree in Business, Marketing, or Education, or 3 years of Franchise Experience preferred
Ability to effectively oversee multiple projects simultaneously while adhering to timelines
Must be a high producer in autonomous working situations and a self-motivator
Identify process opportunities and develop strategies for execution
Able to be flexible and adaptable to last-minute schedule & travel changes
Software experience preferred but not required: ServiceTitan, Monday.com, HubSpot, & Power BI.
Ability to ask lots of questions, digest information, and seek new and innovative solutions.
Must have a "whatever it takes" attitude and be adaptive to the growing franchise system with an evolving Service Path & work environment - helping the company go from Good to Great.
Knowledge of home repair and light remodeling a plus
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
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Benefits are provided in compliance with applicable plans and policies.
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Create Job Alert (https://acehardware.wd1.myworkdayjobs.com/en-US/AHHS_External/jobAlerts)
About Ace Hardware Home Services
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home? and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
Equal Opportunity Employer
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services? position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.
