Electronic Services Specialist - Commercial Cash Management

Commerce Bank • Kansas City, MO • 1h ago

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $23.20 - $30.75 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to support Commercial, Small Business and Health Servicing Financing customers in a variety of ways including product setup and maintenance for Commerce Connections, Remote Deposit, Sweep Accounts, and other Single Sign on Customers.

Essential Functions

Deliver exceptional service to internal and external customers by responding to inquiries via phone and email, while ensuring adherence to Service Level Agreements (SLAs) and collaborating effectively with business partners

Provide Tier I support for setup related inquiries and tasks in collaboration with Treasury system implementations

Ensure accurate and productive setup of client product on customer accounts

Work closely with internal teams, such as Sales, Operations, and Treasury, to improve the efficiency and effectiveness of cash management processes

Proactively notify clients to ensure there are no missed deadlines or customer impact

Identify and recommend process improvements to current workflows/processes

Validate the accuracy of data for clients to the system of record to ensure all required documentation is collected for account setup

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Basic knowledge of the banking industry

Ability to exercise sound judgement when making decisions

Ability to quickly learn various systems and processes, with ease in navigating multiple platforms simultaneously

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

Associate's degree or equivalent combination of education and experience required. Bachelor's degree preferred.

2+ years of customer service experience required

3+ year banking and Treasury industry experience preferred

*Level of role is determined by knowledge, experience, skills, abilities, and education

**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Electronic Services Specialist - Commercial Cash Management or Senior Electronic Services Specialist - Commercial Cash Management level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.20 to $30.75 per hour.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. You'll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

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