Posting Detail Information
Working TitleAccess, Resource, Compliance Officer
Position LocationFort Collins, CO
Work LocationPosition is fully in-office/in-person
Research Professional PositionNo
Posting Number202501287AP
Position TypeAdmin Professional/ Research Professional
Classification TitleTechnical/Support III
Number of Vacancies1
Work Hours/Week40
Proposed Annual Salary Range40,000 - 42,000
Employee Benefits
Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)
Explore the additional perks of working at CSU here.
For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .
Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !
Desired Start Date11/01/2025
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on10/05/2025
Description of Work Unit
It is the mission of this department to provide safe, efficient, multi-modal access to campus and manage parking resources to support campus activities and enhance life in the university community. The department is a self-funded auxiliary of Colorado State University that supports all maintenance and operations as they relate to transportation services on campus.
Position Summary
This position is accountable for providing exceptional customer service experience regarding transportation, mobility options and parking regulations on campus using infield education, compliance methods, data collection, and reporting tools. Responsible for the safe operation of a department vehicle outfitted with license plate recognition ( LPR ) equipment to monitor campus parking, while complying with all traffic regulations. Operation and understanding of industry specific hardware and software programs. This position continuously interprets, interacts, and validates data in multiple technology systems to regulate, educate, and ensure compliance with university parking regulations, set forth by Board of Governors, to support safe access on Colorado State University campuses. Identify and report public safety concerns from infield observation. Ensure alignment with customer service and maintenance team to provide exceptional service. Position must have strong knowledge and understanding of front office procedures and active transportation programs to identify customer needs and offer appropriate options. Collect, validate, and compile data that supports technical research, innovation, automation, and business decisions regarding lot utilization. Position must be proficient with mobile and fixed hardware to perform daily activities.
This position is an evening shift: Monday-Friday 11:00am-8:00pm (Fall and Spring Semesters). Breaks: Summer, Fall-Thanksgiving, Winter between Finals and start of school, Spring Break in March will all be Day Shift 7:30am-4:30pm. Subject to change as business needs dictate.
Required Job Qualifications
Two years experience in general data entry.
Two years in client facing customer service.
High School Diploma (or GED ).
Must have a valid driver's license or the ability to obtain a valid driver's license by the position start date.
Preferred Job Qualifications
Experience working on multiple Technology platforms (cell phone, laptop, desktop, tablet)
Safe Driving Training/Certifications
Critical thinking and analytical skills.
Attention to detail.
Essential Duties
Job Duty CategoryEquipment Operation
Duty/Responsibility
Responsible for safe operation of a department vehicle, including daily inspection of customized equipment to meet performance standards.
Utilize industry specific license plate recognition software to monitor campus, identifying and alerting to safety concerns and opportunities to improve customer communication and wayfinding.
Learn and understand software configuration to ensure performance and identify ongoing maintenance needs.
Initiate contravention notices and warnings to customers non-compliant with parking regulations through interactive software programs.
Identify system misreads resulting from camera capture area and read rates to initiate manual entries as needed.
Stay current on state and federal regulations related to license plates to anticipate and manage software configuration impact.
Must be proficient user of software and hardware, to include mobile devices to efficiently perform daily regulatory compliance activities.
Maintain high safety standards while making routine vehicle stops monitoring diverse, multi-modal campus.
Comply with traffic regulations to meet the highest safety standards while managing and interacting with onboard equipment.
Percentage Of Time60
Job Duty CategoryInformation Processing
Duty/Responsibility
Recognize software data integrations (import and export of data to other software applications) to accurately interpret results.
Search, track, and update customer account records in T2 software daily as needed to ensure citation history and vehicle registration is updated and assessable by department.
Utilize Genetec and T2 software to understand daily, weekly, and monthly trends with regards to monitoring performance and customer compliance.
Utilization of reporting to facilitate collaboration with team members, driving continuous improvement in technology platforms and configurations.
Support and comply with university security and privacy regulations, including proper use of passwords to access programs.
Proficient in T2 software to review customer account, vehicles, notes, permits, activities, and correspondence.
Percentage Of Time20
Job Duty CategoryCustomer Education Resource Provider
Duty/Responsibility
Distribute educational materials regarding parking regulations and payment technology.
Assist campus community with wayfinding and transportation options, utilization of campus map and other resources.
Engage customers to support and promote education and marketing of campus activities and events.
Provide professional communication to productively discuss regulations, answering customer questions that encourage long term compliance.
Learn and provide information regarding regulations, parking permits, payment methods, department contact information (including website and all customer generated emails) and transportation mobility options.
Responsible for understanding front office procedures and processes to support customers with access to campus.
Work in alignment with front office team members to update notes in customer accounts and identify customer outreach opportunities.
Process non-verbal and verbal customer communication to reach successful solutions to resolve, educate, and de-escalate concerns.
Work with team to identify vehicles owners and immobilize vehicles as needed to support safety and customer compliance.
Percentage Of Time10
Job Duty CategoryMiscellaneous
Duty/Responsibility
Through daily monitoring and reporting identify trends and areas of concern and opportunities for improved service. Implement and comply with department monitoring strategy.
Evaluate office activities to assert action as needed to advise and support team members, facilitating collaborative problem-solving.
Support training and onboarding of new employees.
Maintain and support record retention policies and inventory management. Provide input on ways to improve data collection or resource materials.
Use experience gained while in the field to identify efficiencies.
Evaluate and take initiative in extended learning opportunities, attend seminars or conferences as they are made available or as assigned.
Hours for this position will vary depending on business needs.
Other tasks as assigned.
Percentage Of Time10
Application Details
Special Instructions to Applicants
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Valid Driver's License
Search ContactKatie Race, Katierac@colostate.edu
EEO
Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The @type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
References Requested
References Requested
Minimum Requested3
Maximum Requested3
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume
Cover Letter
Optional Documents
